We performed a comparison between DX Unified Infrastructure Management, SolarWinds NPM, and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.
"It delivers our customers many metrics, so they may make decisions"
"I recall the initial setup being straightforward."
"MultiWAN and Balance service"
"Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
"This solution allows us to have an overview of the infrastructure and identify areas where the performance isn't optimal, or where upgrades could be carried out."
"It's easy to push out across numerous servers. Very scalable."
"It is the foundation for our monitoring solution."
"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"All the features are very good. The monitoring of the equipment, the configuration manager, and the IP address monitoring are great."
"The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
"Reporting tools are a great feature along with the ability to create customized reports for you"
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"The people in technical support are very good."
"SolarWinds NPM has a colorful UI and many easy-to-use features. It does not need to be configured as much and is also easy to install."
"The product is scalable."
"A product that is well-tested and trusted in demanding situations."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"They need to continue to advance the filter capabilities, and provide more input fields."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
"We would like the navigation of this solution to be more user friendly for our system administrators."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"It would be good to implement views showing the aggregated status graphically."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"Stability."
"Consolidation of platforms would provide a smoother experience."
"The solution's network discovery and node addition processes need more work."
"SolarWinds NPM can be very slow at times. The database optimization can be done to improve the product performance."
"We also had to be attentive to vulnerabilities, because SolarWinds NPM have some issues in that area. We had to work with our security team, so that they could help us check and backup the data, and check what they needed to secure."
"SolarWinds needs to be improved such that it is on par with the leading products in the market."
"Technical support and releases are not particularly reliable."
"The solution could be more secure."
"The integration with video apps could be better."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
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