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Questions from the Community
Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience…
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Average Words per Review
192
Compared 57% of the time.
Compared 12% of the time.
Compared 84% of the time.
Asterisk
Switchvox
Interactive Intelligence Customer Interaction Center, CIC
Open source PBX system providing a complete telecommunications platform.
VOIP phone systems
Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.
Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay
CORAF/Wecard
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Computer Software Company20%
Comms Service Provider15%
Financial Services Firm12%
Educational Organization7%
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company9%
Energy/Utilities Company7%
Small Business36%
Midsize Enterprise14%
Large Enterprise50%
Small Business18%
Midsize Enterprise12%
Large Enterprise70%