We performed a comparison between ConnectWise ScreenConnect, TeamViewer, and Webex based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Better than TeamViewer and useful for fixing problems remotely."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The product allows easy access to any system in case of any issues."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"TeamViewer has a good interface."
"It is a scalable product."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"It is a scalable solution."
"Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions."
"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
"It is user-friendly."
"One of the most valuable features of Webex was that it was easy to use and there were no hassles."
"The solution has been very stable."
"Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses."
"What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"There needs to be a way to run the agent without installing, like GoToAssist."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"The recent redesign has made it slower and basically worthless."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"The product can sometimes crash."
"I would like to see TeamViewer support multiple platforms."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"The business interface is clunky and not well-documented."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"The stability of TeamViewer is good, but it could be better."
"Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
"Webex could improve the performance."
"The interface could be a bit more user-friendly."
"Sometimes we've had issues with the connection."
"The solution is heavy and slow."
"Cisco could maybe make Webex more integrated and compatible with other platforms."
"It would be better if I could just join meetings directly on the web without extra downloads and steps."