ConnectWise ScreenConnect vs TeamViewer vs Webex comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise ScreenConnect, TeamViewer, and Webex based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings.
To learn more, read our detailed Virtual Meetings Report (Updated: March 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on.""Valuable features include the responsiveness, ability to tune up and tune down the connection, and video.""Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing.""Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy.""Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing.""Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale.""Better than TeamViewer and useful for fixing problems remotely.""it gives me the ability to remotely connect to machines that I manage without user intervention."

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"The product allows easy access to any system in case of any issues.""I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID.""TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them.""TeamViewer is a step ahead of solutions like, for example, AnyDesk.""TeamViewer has a good interface.""It is a scalable product.""The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use.""The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."

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"It is a scalable solution.""Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions.""Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.""It is user-friendly.""One of the most valuable features of Webex was that it was easy to use and there were no hassles.""The solution has been very stable.""Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses.""What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."

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Cons
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available.""If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device.""I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.""There needs to be a way to run the agent without installing, like GoToAssist.""There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.""Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).""The recent redesign has made it slower and basically worthless.""What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

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"The product can sometimes crash.""I would like to see TeamViewer support multiple platforms.""TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use.""We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility.""The business interface is clunky and not well-documented.""It would be very helpful if they could provide a manual for the installation process and describe more of their features.""We have a consultant that helps us do the virtual aspects of TeamViewer.""The stability of TeamViewer is good, but it could be better."

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"Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself.""When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with.""Webex could improve the performance.""The interface could be a bit more user-friendly.""Sometimes we've had issues with the connection.""The solution is heavy and slow.""Cisco could maybe make Webex more integrated and compatible with other platforms.""It would be better if I could just join meetings directly on the web without extra downloads and steps."

More Webex Cons →

Pricing and Cost Advice
  • "Good price and works well."
  • "Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
  • "I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
  • "It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
  • "Pricing is fair for Control and the licensing is simple."
  • "The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
  • "It is priced fairly."
  • "Make sure you have enough licensing for all the techs that you have."
  • More ConnectWise ScreenConnect Pricing and Cost Advice →

  • "TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."
  • "The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
  • "It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
  • "TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
  • "...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."
  • "It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
  • "TeamViewer is $600 or $700 per port per year..."
  • "The cost is in the thousands of dollars per year."
  • More TeamViewer Pricing and Cost Advice →

  • "I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."
  • "The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
  • "Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
  • "The pricing of this solution is fine and I am satisfied with it."
  • "Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
  • "I believe the license to be monthly."
  • "There are no licensing fees."
  • "The price of the license for the solution could be less expensive."
  • More Webex Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I download the product for free with ConnectWise RMM's license.
    Top Answer:All the features provided by the product in terms of screen connectors have been good. There can be some complexities… more »
    Top Answer:The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far… more »
    Top Answer:The product allows easy access to any system in case of any issues.
    Top Answer:The product's initial setup is easy.
    Top Answer:Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered… more »
    Ranking
    7th
    out of 62 in Virtual Meetings
    Views
    312
    Comparisons
    218
    Reviews
    5
    Average Words per Review
    504
    Rating
    9.6
    3rd
    out of 62 in Virtual Meetings
    Views
    1,567
    Comparisons
    1,276
    Reviews
    34
    Average Words per Review
    293
    Rating
    8.6
    2nd
    out of 62 in Virtual Meetings
    Views
    4,653
    Comparisons
    1,872
    Reviews
    19
    Average Words per Review
    280
    Rating
    7.6
    Comparisons
    Also Known As
    ConnectWise Control, ScreenConnect
    Cisco Spark
    Learn More
    Interactive Demo
    TeamViewer
    Demo Not Available
    Cisco
    Demo Not Available
    Overview

    With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

    TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

    TeamViewer Features

    TeamViewer has many valuable key features. Some of the most useful ones include:


    • Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.


    • File transfers: Users can transfer files between computers in real-time.


    • Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.


    • Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.


    • Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.


    • Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.


    • Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.


    • Customizable: TeamViewer offers various customization options to meet specific user requirements.


    TeamViewer Benefits

    There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:


    • Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.


    • Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.


    • User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.


    • Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.


    • Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.


    • Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.


    • User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.


    • Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.


    Reviews from Real Users

    TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

    Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

    “[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

    Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

    Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

    Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

    Sample Customers
    Jon Rosen Systems
    Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
    Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
    Top Industries
    REVIEWERS
    Hospitality Company11%
    Healthcare Company11%
    Media Company11%
    Wellness & Fitness Company11%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Healthcare Company9%
    Financial Services Firm9%
    Manufacturing Company6%
    REVIEWERS
    Computer Software Company10%
    Healthcare Company10%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Comms Service Provider8%
    Manufacturing Company8%
    Government7%
    REVIEWERS
    Computer Software Company18%
    Comms Service Provider16%
    Financial Services Firm12%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Educational Organization79%
    Computer Software Company5%
    Government3%
    Financial Services Firm3%
    Company Size
    REVIEWERS
    Small Business54%
    Midsize Enterprise21%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    REVIEWERS
    Small Business43%
    Midsize Enterprise30%
    Large Enterprise27%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise16%
    Large Enterprise53%
    REVIEWERS
    Small Business34%
    Midsize Enterprise17%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business4%
    Midsize Enterprise81%
    Large Enterprise14%
    Buyer's Guide
    Virtual Meetings
    March 2024
    Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: March 2024.
    765,386 professionals have used our research since 2012.