We performed a comparison between Dell Encryption Enterprise [EOL], Microsoft BitLocker, and WinMagic SecureDoc based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, McAfee, Sophos and others in Endpoint Encryption."The technical support provided by Dell EMC comes with proactive technical support."
"One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."
"We like the auto-decryption features. For example, a file is auto-decrypted when it is moved to a different location, either over the network, through email, or through upload to a web server."
"It's my understanding that the initial setup is straightforward."
"It holds significant value as it reduces the need for extensive IT management to handle security across networks and environments"
"The tool is stable."
"I liked the way it works with our Microsoft tools. As we roll out Intune, we can validate if the device has been encrypted, and if not, we can push it down. It is pretty simple to deploy."
"Integration with System Center Configuration Manager (C: and D: logical drives are encrypted before installing Windows via SCCM)."
"Technical support is excellent."
"Being able to encrypt an entire hard disk has been most valuable."
"The product is stable."
"The Central Management server."
"As soon as we introduce any new tools or applications, we have to work with the back-end team to handle new problems that are created. Once they're figured out, the solution will stabilize, but the problems keep coming up whenever we introduce a new tool or application. It has been a challenge."
"Some customers have less security in the solution regarding their data."
"It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."
"The solution’s user interface could be improved."
"The encryption takes a long time to complete, and our system runs very slowly while it is encrypting."
"I often have to make multiple attempts to log in."
"More customization options would have been nice, such as password selection, actions when the screen is locked, etc."
"User profiles can be improved so that people can create their own passwords. It has one password per machine, which is a problem. We would prefer each user to have his or her own boot password. Each user can have a username and password or biometrics, such as fingerprints and iris scanner, integrated into the boot process, but I really can't see that coming anytime soon, if ever."
"Some of the technical internal functions, such as encryption protocols or something similar, could be improved."
"Technical support has not been very good."
"We recently found some stability issues with Microsoft BitLocker."
"MacOS X is missing features."
Earn 20 points
