We performed a comparison between Alfresco, IBM ECM, and OpenText Content Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The most valuable feature is the flexibility of the searching elements of the metadata."
"I like the ease of use, sections, and calendar."
"Document repository."
"The product allows engineering teams and developers to introduce new things in a seamless and easy way."
"The vertical scalability, as we can use it across some of our applications."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The scalability is a valuable feature, that we're able to display our documents to so many people."
"I did not face issues with the product's scalability...The solution's technical support is good."
"It has a robust search but has often been difficult for people to learn."
"An advantage is integration with your IP directory."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"The product can be integrated with different solutions."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"Alfresco has a very steep learning curve, and unfortunately, during the learning process, it's very easy to make errors, which often are unforgiving."
"I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen."
"I would like them to consider document capture functionality."
"Metadata, auto class, disposition log, and legal hold."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"I would like to see seamless application integration."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"The stability of the solution is an area of concern where improvements can be made."
"The product could improve its scalability."
"The ease of use should be addressed."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"Due to very limited use in the industry, vendor and contract support are hard to find."
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