Alfresco vs IBM ECM vs OpenText Content Manager comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Alfresco, IBM ECM, and OpenText Content Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management.
To learn more, read our detailed Enterprise Content Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is the flexibility of the searching elements of the metadata.""I like the ease of use, sections, and calendar.""Document repository.""The product allows engineering teams and developers to introduce new things in a seamless and easy way."

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"The vertical scalability, as we can use it across some of our applications.""The content management is all about you as you can make the same content for minimal purpose solutions applications.""The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc.""The scalability is a valuable feature, that we're able to display our documents to so many people."

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"I did not face issues with the product's scalability...The solution's technical support is good.""It has a robust search but has often been difficult for people to learn.""An advantage is integration with your IP directory.""The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management.""The product can be integrated with different solutions.""We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

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Cons
"Alfresco has a very steep learning curve, and unfortunately, during the learning process, it's very easy to make errors, which often are unforgiving.""I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen.""I would like them to consider document capture functionality.""Metadata, auto class, disposition log, and legal hold."

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"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology.""The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.""I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with.""I would like to see seamless application integration."

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"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution.""The stability of the solution is an area of concern where improvements can be made.""The product could improve its scalability.""The ease of use should be addressed.""OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier.""Due to very limited use in the industry, vendor and contract support are hard to find."

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Pricing and Cost Advice
  • "It is cheaper compared to head-to-head competitors."
  • "There are costs for any upgrade or additional functions."
  • "If you buy Alfresco through a partner, there is usually a OEM licensing option."
  • "The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building integrations, as implementation seems to be very costly."
  • More Alfresco Pricing and Cost Advice →

  • "Reach out to local IBM partners.​"
  • More IBM ECM Pricing and Cost Advice →

  • "I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."
  • "The fees incurred are for the licensing and maintenance."
  • "I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."
  • "The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."
  • More OpenText Content Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Alfresco scores are high on all features of an ECM solution and tools.   Back office processing, rated as 3.36 good.… more »
    Top Answer:The most valuable feature is the flexibility of the searching elements of the metadata.
    Top Answer:The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building… more »
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    Top Answer:The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the… more »
    Top Answer:The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money… more »
    Top Answer:OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made… more »
    Ranking
    Views
    3,092
    Comparisons
    2,494
    Reviews
    1
    Average Words per Review
    378
    Rating
    6.0
    Views
    904
    Comparisons
    782
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    1,935
    Comparisons
    878
    Reviews
    4
    Average Words per Review
    410
    Rating
    8.3
    Comparisons
    Also Known As
    Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
    Learn More
    Overview

    The Alfresco Digital Business Platform offers open, secure content services to let you unlock the value from your most important business information. Give users access to their content wherever and however they work with Alfresco’s open, flexible, and highly scalable cloud-native content services platform. Easily integrate and connect with everyday business applications. Find, view, collaborate on, govern, and securely share digital content—and get information to the right person at the right time.

    IBM Content Foundation on Cloud

    IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.


     IBM Case Manager on Cloud

    IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

                                   

    OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

    Sample Customers
    Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
    KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group
    Missouri State Courts
    Top Industries
    VISITORS READING REVIEWS
    Government14%
    Financial Services Firm12%
    Insurance Company11%
    Computer Software Company10%
    REVIEWERS
    Financial Services Firm53%
    Insurance Company20%
    Religious Institution7%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Computer Software Company12%
    Government12%
    Insurance Company10%
    REVIEWERS
    Government58%
    Healthcare Company8%
    Non Profit8%
    Non Tech Company8%
    VISITORS READING REVIEWS
    Government21%
    Computer Software Company15%
    Financial Services Firm8%
    Healthcare Company6%
    Company Size
    REVIEWERS
    Small Business80%
    Midsize Enterprise7%
    Large Enterprise13%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise66%
    REVIEWERS
    Small Business6%
    Large Enterprise94%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise20%
    Large Enterprise55%
    Buyer's Guide
    Enterprise Content Management
    March 2024
    Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management. Updated: March 2024.
    765,386 professionals have used our research since 2012.