We performed a comparison between IBM FileNet, Microsoft OneDrive, and OpenText Content Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."FileNet is very user-friendly... We have business users using and it is quite friendly for them."
"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."
"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."
"It has the ability to mix document management and process automation."
"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."
"It has a straightforward approach to the install."
"The beauty is the response time. It is very good nowadays within the platform."
"The document collaboration is very good. There is something called Pink Note where departments can collaborate within the document. It has a built-in viewer to see any type of document."
"It gives you access to important files from virtually anywhere."
"The backup capability is one feature I love about OneDrive. I also like how it syncs when you're working offline. Everything is updated once you connect again."
"One of the good features is that the users are not even aware that they're using it."
"The feature that I have found the most valuable is that Microsoft OneDrive works with any Enterprise Cloud Solutions Office app. You can edit a document on the cloud, share documents with your colleagues, and monitor changes. You can access your work almost anywhere. You can also sync Microsoft OneDrive with your workstation so that whatever you are working on gets automatically backed up to the cloud at regular intervals. So even if your system crashes, you still have a copy of your documents in the cloud, which I found very useful."
"It is simple to use and it allows me to give me the opportunity to access anything I want from any device."
"It was extremely easy to setup."
"We use Microsoft OneDrive for file sharing without the need for additional hardware (such as flash drives or external hard drives)."
"It is free if you use Microsoft Office 365."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"The product can be integrated with different solutions."
"An advantage is integration with your IP directory."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"I did not face issues with the product's scalability...The solution's technical support is good."
"It has a robust search but has often been difficult for people to learn."
"This solution could be improved with the ability to present the file system from FileNet."
"I would like to see Azure AD added."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"The product is expensive."
"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."
"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."
"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."
"The installation and configuration to start up needs expert level knowledge."
"The solution has sub-folders, which are visible to various team members. If you want to ensure the information is private, you would need to have a certain level of seniority in the office."
"The technical support is really very bad."
"Technical support is not very impressive and is typical of large company software support."
"The website could be improved. Sometimes I try to login and the website has issues, I can't retrieve my documents."
"The user interface sometimes fails and when it cannot connect, it does not give the reason why."
"Performance is an issue when sharing a large number of files in a single folder."
"Microsoft OneDrive could improve because it doesn't support backing up .PST files, which are Outlook data files, and email archives. This is a substantial setback when it comes to Microsoft OneDrive."
"An increase in the capacity of storage in the free version would be nice."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The product could improve its scalability."
"The stability of the solution is an area of concern where improvements can be made."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"The ease of use should be addressed."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."