CA View vs Hyland OnBase vs OpenText Content Manager comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between CA View, Hyland OnBase, and OpenText Content Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Box, DocuWare, Hyland and others in Document Management Software.
To learn more, read our detailed Document Management Software Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's easy to add more space to it when you need and to. If you're producing large reports it's easy to increase so you can handle the new volume that may come along.""We standardized our CIS log processing with CA View. We support a whole bunch of LPARs, about 80 or so. When we go to an LPAR, we know just where the CIS log is, it's in CA View, and we know how to get to it, we don't have to search around for it."

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"I like the cloud and its integrability.""OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.""The most valuable features are that it's very secure and provides audit trails for our documents.""The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.""We found the setup process to be okay since they do offer a troubleshooting guide.""The solution is very developed and we are not taking full advantage of its functionalities."

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"I did not face issues with the product's scalability...The solution's technical support is good.""The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management.""An advantage is integration with your IP directory.""It has a robust search but has often been difficult for people to learn.""The product can be integrated with different solutions.""We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

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Cons
"There was one customer we were trying convert over, and it was complicated. There were retention criteria which seemed a little more limited than with some of the other products.""I believe they do probably have a GUI interface for the laptop, so you can just use the interface instead of the mainframe ISPF interface. I think that's already available but, if not, that would be my only issue."

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"We are struggling with duplicates and would like to have OCR functionality when using this solution.""An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.""For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.""The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.""The dashboards do have some room for improvement as compared to the other vendors which are there in the market.""We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

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"The ease of use should be addressed.""Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution.""The product could improve its scalability.""The stability of the solution is an area of concern where improvements can be made.""OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier.""Due to very limited use in the industry, vendor and contract support are hard to find."

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Pricing and Cost Advice
  • "It requires other pieces of CA software and license keys, thing like that. That's one thing to keep in mind. It requires CA Common Services in order to actually be licensed to run on LPAR."
  • More CA View Pricing and Cost Advice →

  • "They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
  • "OnBase is reasonably priced."
  • "There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
  • "The tool's price is high."
  • More Hyland OnBase Pricing and Cost Advice →

  • "I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."
  • "The fees incurred are for the licensing and maintenance."
  • "I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."
  • "The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."
  • More OpenText Content Manager Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:The solution is very developed and we are not taking full advantage of its functionalities.
    Top Answer:We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but… more »
    Top Answer:The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the… more »
    Top Answer:The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money… more »
    Top Answer:OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made… more »
    Ranking
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    N/A
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    615
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    4
    Average Words per Review
    439
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    8.0
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    352
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    410
    Rating
    8.3
    Comparisons
    Also Known As
    Unicenter CA-View Output Archival and Viewing
    OnBase
    Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
    Learn More
    Overview

    CA View is an automated archival and retrieval system that provides immediate and flexible online viewing of mainframe and distributed output. Its repository is capable of housing many types of documents and file types to give you an easy mechanism for selectively viewing and managing a variety of data types. CA View integrates with other solutions to automate the flow of reports between mainframe and distributed platforms, offering a solution that grows with changing business needs.

    OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI.

    OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

    Sample Customers
    DHL, Intergrupo
    Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
    Missouri State Courts
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm12%
    Government12%
    Computer Software Company12%
    Insurance Company8%
    REVIEWERS
    Government58%
    Healthcare Company8%
    Non Profit8%
    Non Tech Company8%
    VISITORS READING REVIEWS
    Government21%
    Computer Software Company15%
    Financial Services Firm8%
    Healthcare Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business33%
    Midsize Enterprise22%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise14%
    Large Enterprise61%
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise20%
    Large Enterprise55%
    Buyer's Guide
    Document Management Software
    March 2024
    Find out what your peers are saying about Box, DocuWare, Hyland and others in Document Management Software. Updated: March 2024.
    765,386 professionals have used our research since 2012.