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Use our free recommendation engine to learn which Contact Center Infrastructure solutions are best for your needs.
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Questions from the Community
Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management…
more » Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents…
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Compared 71% of the time.
Compared 22% of the time.
Compared 16% of the time.
Compared 48% of the time.
Compared 19% of the time.
Contact Center Enterprise
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
Contact Center Solutions
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.
With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.
Mitel Contact Center Solutions contact center application that helps your business to empower customers with self-service capabilities and leverage the power. Core Platforms include: MiContact Center Office designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents. MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents. MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
Cimpress, Energisa, Raiffeisen Bank
1. Adobe
2. Airbnb
3. American Express
4. AT&T
5. BMW
6. Coca-Cola
7. Delta Air Lines
8. eBay
9. FedEx
10. General Electric
11. Hilton
12. IBM
13. Johnson & Johnson
14. Marriott International
15. Microsoft
16. Netflix
17. Nike
18. Oracle
19. PepsiCo
20. Procter & Gamble
21. Salesforce
22. Samsung
23. Siemens
24. Sony
25. Starbucks
26. Target
27. Toyota
28. Uber
29. Verizon
30. Visa
31. Walmart
32. Xerox
Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
Computer Software Company21%
Healthcare Company10%
Financial Services Firm9%
Manufacturing Company9%
Educational Organization18%
Computer Software Company13%
Financial Services Firm12%
Government7%
Computer Software Company16%
Comms Service Provider15%
Government11%
Healthcare Company8%
Small Business15%
Midsize Enterprise12%
Large Enterprise73%
Small Business44%
Midsize Enterprise11%
Large Enterprise44%
Small Business18%
Midsize Enterprise28%
Large Enterprise55%
Small Business28%
Midsize Enterprise20%
Large Enterprise52%