Avaya Aura [EOL] vs Cisco CVP vs Interactive Intelligence IVR comparison

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views| comparisons
100% willing to recommend
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236 views|210 comparisons
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34 views|24 comparisons
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Ranking
Unranked
In IVR Systems
5th
out of 16 in IVR Systems
Views
236
Comparisons
210
Reviews
0
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0
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12th
out of 16 in IVR Systems
Views
34
Comparisons
24
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CVP
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Cisco
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Overview
Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.
Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based self‑service and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
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Sample Customers
San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
Sony Marketing (Japan) Inc.
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz