We performed a comparison between Alluvio Aternity , AppDynamics, and Dynatrace based on real PeerSpot user reviews.
Find out what your peers are saying about Dynatrace, New Relic, AppDynamics and others in Mobile APM.
"The dashboard is very effective."
"As a financial institution, we have a lot of applications that are either written internally or bought from a vendor and customized for us. Having a tool that lets us monitor specific transactions in those applications allows us to focus on the transactions that are important to the business."
"There are also built-in activities that let you measure things like preview mail, open address book, and send mail. Those are the activities that we are able to get measurements on, and those are things we have not seen in other software monitoring tools."
"The detailed level of information you are able to get on the complete environment all of the way down to a specific machine."
"The ability to monitor crash and health event issues at a user level"
"The dashboards of this platform are the most valuable, especially the Desktop Health dashboard."
"It is a tool that helps me check users' computers really quickly without having a help desk administrator logging in and doing analysis. Anyone who has access to Aternity, including our support team, can log onto Aternity and do a quick, basic analysis."
"The data collected by the agents on each end point is the most valuable feature for us."
"We have been able to monitor our applications more accurately."
"AppDynamics' most valuable feature is Business iQ, which is based on analytics."
"The most valuable feature is having our services being available and healthy."
"We can make custom alerts in our system for specific issues like high CPU utilization or application downtime."
"The real user monitoring helps us evaluate our customers' real experiences, which is valuable as an eCommerce company."
"Applications: This provides us insight into how our applications are performing within our environments and affords us the ability to identify opportunities and make changes to code / environment to effect positive performance lift."
"AppDynamics is scalable."
"This solution not only provides answers but also provides sensor data. This allows us to quickly resolve issues that developers may take a long time to solve."
"It is a very good APM tool. There is a lot of thorough scanning of services and applications. It has got great monitoring features."
"Real-time alerts allow us to address issues as they happen."
"It prevents (together with performance testing) production performance issues which usually result in customer complaints or system downtime."
"Overall, it has provided improved stability to our system both within prod and non-prod environments."
"You can do deep dive analysis and find root cause quickly."
"The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace."
"I can get everything on a single page."
"I think Dynatrace has good integration. I saw an integration with xMatters where, when there's a problem, it can kick out a message to the whomever it is, with xMatters."
"The solution is available at a higher price than other solutions."
"The licensing model doesn't suit the market we are in and has room for improvement."
"The dashboards and navigatability of the platform could use improvement. It often takes five or six clicks to drill down to exactly what you want to see."
"The thing that I think most companies like ourselves would want would be an easier way to customize custom scripts."
"I want more reporting around asset management, with greater flexibility and customization ability."
"I think the workflow needs improvement"
"In terms of a new feature, it would be good if we could restrict a user to a specific application or server. We have several customers, and we have to set up one or two servers for each customer. We have to set up one server for production and one for the test environment. Each user at the customer level can see all applications and the data of all applications, which is not really useful and good. We should be able to restrict user access at the application level or server level."
"I can see the location and computer model and I can see a bunch of different attributes. But one thing I can't see is the Internet Explorer version."
"AppDynamics' modules and hardware resources are very high."
"They need to improve the consolidation of agents for the agent's installation process."
"Maybe some more CPU power or something like that could be an area to improve."
"One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features."
"Its resiliency can be improved. We're told that the best we can do with an on-prem solution is to have a hot standby that requires a manual switchover. So, it is a do-it-yourself Ikea model of maintaining data consistency between two servers, without having low balance or failover considerations for an on-prem solution."
"The price of the solution could improve."
"AppDynamics is new to the cloud and could improve its cloud services, they are following a monolithic monitoring approach."
"Installation and configuration can be very tough. An average user without specialized knowledge can't do this. You need to have DevOps and QA teams handle it. During installation, a lot of customers get stuck trying to track the database or the API part, and they have to contact customer support."
"We ran into a problem where the Dynatrace JavaScript agent is returning errors, and it's very apparent that there's a problem. However, the customer support will ask us for seemingly unnecessary details instead of looking at our dashboard through their account to see what the problem is. They ask us for a lot of details not really related to solving the problem. As a result, we still have a few issues that were never resolved. They're not major issues, but they're kind of frustrating."
"I would say it's not scalable, because we've had to move large applications that were in a shared environment to their own separate Dynatrace server instance."
"We're not quite there yet, but the thing I would like to see is to really have that view of how issues relate to the business. Often enough, the tools that IT have for IT stop at the IT level. They cannot go into the business level part. They can't understand, because they don't have the information that the business needs to provide them with - for example how much an hour of downtime costs the business. For us, in IT, it's an hour of downtime, but it equates to money and equates to hours lost and equates to a lot of things, and often enough we don't have that information. This is where I would like to see us going."
"It requires manual intervention to uninstall the cloud agent from servers you want it removed from."
"They expect the customer to do the basic analysis, do all the solutions, and find the solutions themselves. If it is really a product problem, only then will they be able to identify and spend time on the customer."
"I'd like to see more agents ready to be deployed. I know that it's possible to develop integration with Dynatrace API, but in day-to-day operations it's hard to do that kind of customization. So if they had more agents for more platforms and more applications, I think it would be better."
"Enterprise application monitoring for synthetic, as is, only captures http/https transactions."
"They need to develop how to capture the JDBC and MBeans metrics."
We did a trial of the Dynatrace vs AppDynamics vs New Relic Real User
Monitoring tools and based on this we selected New Relic, mainly because of
their powerful Insights tool that easily allows you to create your own
dashboards / alert using a variant of SQL.
Since we acquired the RUM tool (Browser) we have trialled their APM tool
which we are currently appraising vs our existing CA APM tool (Introscope)
- early signs are encouraging for New Relic.
After 9 months we have found the New Relic tools that we use to be very
useful and they have excellent post implementation support.
Being SAAS only has not been an issue, and for example on Black Friday
their tools did not slowdown at all.
Hello,
Thank you all for the very kind and informative comments.
Some ideas regarding the requirement list.
Looking at a high level, the requirement list will contain:
- This is strategic tool, so go after the big/leading names.
- Easy remote deployment& management.
- Quick learning curve and strong local support.
- Flexible& competitive pricing model.
Technically speaking:
- Client side application level support: Browser based, Mobile Native App., Smart (Fat..) desktop
applications (mainly in Microsoft environment - .Net , C#).
- Client side Operating Systems: Mobile (iOS, Android), Desktop (Win7 and up).
- Server side Operating Systems: Linux, Windows.
- Virtualization: Microsoft, VMware,Citrix.
- Various server side applications (DB,ESB, HDFS....).
-Features:
Easy to set thresholds and automatic "trigger to action" capabilities.
Management console that can show information from a different customers in an easy way.
Another question I struggled with:
How do you deal with Information Security issues of remote connection to the client's production environments (both technical and business agreement aspects) ?
Best,
Avi
Avi,
How are you ?
I am Elad and I am the COO at Correlsense.
HQ in Boston and R&D site in Israel we have a very extensive partnership program that we have signed with companies that have the offering you describe here.
Would be happy to talk : eladk@correlsense.com
I am looking forward to talking to you.
Regards,
Hi Avi,
A lot of technical aspects had been discussed, but in my experience the most valued features include>
Multi Tenancy
Service Level Management Module is mandatory which supports service, calendars, offerings, etc.
Another great feature is the monitoring tool, which must support agent and agentless deployment
The thing is:
Measure -> Manage -> Improve
Hi,
What about Correlsense?
Thier APM product is called Sharepath and they are based in Israel.
Good luck
Hi Avi,
I AM biased working for CA Technologies but have you considered us?
We have recently released some highly innovative updates to our APM suite and work with quite a number of MSPs globally - I think you would be pleasantly surprised if we had a chance to take you through our capabilities.
Kind Regards
Paul Casaneanu
CA Technologies
Hi Avi,
My name is Gil and I've been working with APM solutions since 2005 when it just began. In my experience, it is most important for you to define your requirements from the APM platform, besides its pricing, before starting to evaluate solutions.
Let me give you some examples:
- Do you need to provide useful information for developers when there is an application problem and pin point the problem ?
- Do you need to monitor the full end to end user experience of global customers accessing sites and mobile apps for your customers and also gain some insights about the specific user session ?
- What technologies are required to be monitored ?
- Can you install anything on the client machines (if not - for example Aternity is not on the table) ?
- Do you need some auto discovery capabilities with regards to architectures, data flows, dynamic baselines, etc. ?
So you see, there isn't a simple answer. That being said, from my experience in the past 5 years, I found the Dynatrace platform the be the most complete one, and suited for both small and large companies. Additionally, the fact that it has 750 people in R&D makes me sleep well at night when my customers are using this platform. I don't have a hands on experience with AppD or Atternity, but have seen the customers comparing Dynatrace to them and heard about their reasons for making a choice.
Hope this helps,
Gil
Hewlett Packard Enterprise is another APM vendor you might consider. HPE is an innovator in the Gartner Magic Quadrant and that rating is based upon advanced user experience monitoring capability as well as a wide range of SLA management features – both critical for an MSP.
HPE AppPulse APM excels at User Experience Monitoring. Its capabilities extend beyond just identifying the user action that precedes a problem into mapping out the entire “User Flow”. This enables you to see all of the transaction steps that the user follows to initiate their transaction.
Since there are usually multiple flows that a user can choose from while starting from the same initial action, so that you’re able to determine if any of you user flow paths are more problematic than others. Listing the initiating user action alone, as most of the other products do, isn’t enough to show you which transactions the action has impacted and which are fine.
This creates a 3D view of user interaction versus the more 2D picture that pointing to the user action provided by competitive offerings creates.
Another very strong capability for MSPs that HPE APM provides is SLA management. HPE AppPulse Active provides a range of SLA alerts, notifications, and reports to enable you to continuously monitor SLA compliance for all of the app environments under management.
These SLA management capabilities along with scripting capability based on HPE LoadRunner TruClient and VuGen technologies and allows load test to be run against apps in production using the same protocols used in QA/Test.
HPE Mobile Center, which is part of HPE’s ADM software suite along with LoadRunner and StormRunner, enables you to capture test scripts directly from actual mobile devices and then use them for pre-production load testing as well as within AppPulse Active APM in production.
Overall, this provides the most comprehensive range of performance management and testing tools available to enable you to ensure optimum service for your customers. You can also offer them additional service capabilities to enable them to support “bring your own device”, web apps and enterprise app monitoring.
Most of the HPE APM products are offered as SaaS offerings to make them very affordable for your SMB customers to whom overall cost is critical. They also offer very intuitive point and click web interfaces, which makes them easy for Line of Business users to use.
Best of all, all HPE APM products are developed in Israel. Our team there would be glad to assist you in implementing your MSP programs. We also have numerous reference customers in Israel to whom you could speak to obtain their insights about HPE APM products. That can also enable rapid local support which might be critical for ensuring your business success.
Tom Fisher
HPE APM
tfisher@hpe.com