We performed a comparison between LogMeIn Pro, LogMeIn Rescue, and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"Being able to remote access my computer means I can work at night from my house."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"Scalability-wise, I rate the solution a ten out of ten."
"I can login to my office computer, go into all of my software, and work from a remote location."
"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."
"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"It is very stable. It adjusts to bandwidth very well."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"Has an easy way to remote on to a remote computer without having prior access to it."
"Being able to transfer files quickly and easily via the remote file manager."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"The implementation process is simple."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"The most valuable feature of TeamViewer is its ease of use."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"The solution is scalable."
"This is a unique solution that is very easy to install."
"It's very easy to set up."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"The high pricing of the product is its only shortcoming that needs improvement."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"The only issue is that they could have a tier between 10 seats and 50."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"It becomes complicated to switch from one monitor to another for different windows."
"I would like to see TeamViewer support multiple platforms."
"I don’t see any areas where improvement is needed."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"The file transfer functionality crashes sometimes."
"The performance could always be better."
