We performed a comparison between ConnectWise ScreenConnect, LogMeIn Rescue, and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Remote support is efficient and easy for our end users to receive support."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"Better than TeamViewer and useful for fixing problems remotely."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"it's very easy to use, it's very efficient."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"The time it takes to troubleshoot one of our users is cut significantly."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"Being able to transfer files quickly and easily via the remote file manager."
"It works with different operating systems, I can connect to a PC or Mac."
"TeamViewer is fast and easy to manipulate."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"This is a unique solution that is very easy to install."
"I have been satisfied with TeamViewer overall."
"It's very easy to set up."
"It is a scalable product."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"The solution is a little bit complicated when you want to implement it."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"The solution’s pricing could be improved."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"It should have ability to display notes in the computer list."
"I don’t see any areas where improvement is needed."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"I'm not sure if they provide good quality audio alongside screensharing."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
