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EthicsPoint vs Everbridge IT Alerting vs LiveChat comparison

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EthicsPoint

52 views|29 comparisons
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Everbridge IT Alerting

Read 22 Everbridge IT Alerting reviews
1,251 views|759 comparisons
100% willing to recommend
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LiveChat

Read 6 LiveChat reviews
184 views|151 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
IT Alerting and Incident Management
March 2024
Executive Summary

We performed a comparison between EthicsPoint, Everbridge IT Alerting, and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management.
To learn more, read our detailed IT Alerting and Incident Management Report (Updated: March 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Use EthicsPoint?
Anonymous User
Helps in identifying potential impact and allows us to see where our assets are in relation to a risk event
It's much easier to determine the impact, especially as we're developing a crisis management program. One of the things that the program was... Read more →
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "When we did our contract, we did a three year contract with fixed pricing. We locked in the pricing for three years. As we have grown, we locked in pricing for additional units of employees."
  • "Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."
  • "They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."
  • "Pricing is reasonable."
  • "For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."
  • "Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."
  • "We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."
  • "It saves us a lot of time."

    • More Everbridge IT Alerting Pricing and Cost Advice →

    Information Not Available
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    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about Everbridge IT Alerting?
    Top Answer:It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
    Read all 18 answers   →
    What is your experience regarding pricing and costs for Everbridge IT Ale...
    Top Answer:It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions.
    Read all 14 answers   →
    What needs improvement with Everbridge IT Alerting?
    Top Answer:I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long… more »
    Read all 18 answers   →
    Ask a question

    Earn 20 points

    Ranking
    16th
    out of 54 in IT Alerting and Incident Management
    Views
    52
    Comparisons
    29
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    9th
    out of 54 in IT Alerting and Incident Management
    Views
    1,251
    Comparisons
    759
    Reviews
    3
    Average Words per Review
    632
    Rating
    8.0
    34th
    out of 59 in Help Desk Software
    Views
    184
    Comparisons
    151
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    NAVEX Global EthicsPoint, EthicsPoint Incident Management Software
    chat.io
    Learn More
    NAVEX
    Video Not Available
    Everbridge
    LiveChat
    Overview

    EthicsPoint enables you to investigate E&C reports from across your organization – and from all reporting channels – in a centralized database. You can effectively take action and resolve specific incidents and view system-wide metrics to identify risk areas.

    Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

    Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

    Need Integration with your ITOM, ITSM, SIEM tools?

    Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

    Premium live chat software with help desk features.

    Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

    LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

    Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

    Give it a try at https://www.livechatinc.com

    Sample Customers
    Con-Way Freight
    Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
    Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm13%
    Healthcare Company11%
    Educational Organization9%
    REVIEWERS
    Financial Services Firm26%
    Pharma/Biotech Company16%
    Energy/Utilities Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm14%
    Government11%
    Healthcare Company10%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Manufacturing Company13%
    Outsourcing Company9%
    Financial Services Firm9%
    Company Size
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise18%
    Large Enterprise59%
    REVIEWERS
    Small Business13%
    Large Enterprise88%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise73%
    REVIEWERS
    Small Business88%
    Midsize Enterprise13%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise12%
    Large Enterprise64%
    Buyer's Guide
    IT Alerting and Incident Management
    March 2024
    Download Free Report
    Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management. Updated: March 2024.
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