We performed a comparison between BMC Client Management, CA Harvest Software Change Manager, and ManageEngine Endpoint Central based on real PeerSpot user reviews.
Find out what your peers are saying about JAMF, Microsoft, Kandji and others in Mobile Device Management (MDM)."One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."
"The inventory and patch management tools are very valuable."
"The most valuable features of the solution are patch management and software license management."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."
"The support from BMC Client Management is very good."
"The ability to give our teams functionality from a control perspective, allowing them to decide how they want to implement the tool, is valuable."
"Using this solution, we were able to implement a full process for all of our lifecycles."
"ManageEngine Desktop Central automatically alerts you if there are newer releases or updates. You do not have to go to their website and check."
"The solution is stable."
"The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization."
"The solution's stability is better than the other solutions in the market."
"Identification of gaps and filling the gaps with updates are most valuable. We are able to identify known updates or missing updates and then update."
"The dashboard has been very useful."
"The solution is time-saving and resource-saving."
"The initial setup is pretty straightforward."
"The solution needs to add whitelisting because many customers request it."
"The solution does not offer the functionality of remote access to users."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"BMC Client Management could improve in the area of integration."
"Security features can be improved."
"Password complexity is not enforced by the tool."
"Technical support for this solution is very good, although they can still use improvement in some regards."
"Documentation could improve so we don't need to create the support requests first."
"The reports provided by the product are an area of concern where improvements are required. The visibility provided by the reports is not very attractive."
"There are no dynamic changes on web pages and it's lacking visually."
"Improvement of the chats on the web communication through the WAN would be helpful."
"I would like to see more click to complete actions such as - USB lockdown for Mac, the ability to check AV compliance on servers, bit locker controls, printer tracking or print page tracking, self-help for self-healing like "BMC my IT" and more options in the self-service menu other than just software - maybe add integration in ADSelfService at the self-service menu."
"I would like to see them come out with a SaaS version of the product in the future."
"The support could be faster."
"The solution isn't fully stable, and, when it goes down, it's hard to get it up and running."
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