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Clarity SM vs N-able MSP Manager vs Vision Helpdesk comparison

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Broadcom Logo

Clarity SM

Read 107 Clarity SM reviews
685 views|434 comparisons
85% willing to recommend
N-able Logo

N-able MSP Manager

Read 3 N-able MSP Manager reviews
533 views|408 comparisons
100% willing to recommend
Vision Helpdesk Logo

Vision Helpdesk

Read 3 Vision Helpdesk reviews
165 views|94 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Clarity SM, N-able MSP Manager, and Vision Helpdesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Türker Kara
Quite good back-end architecture for end users but the API is very, very bad
EfstathiosDamianos
Helps with support cases and tickets
The solution helps us with the knowledge of support cases and tickets.
Webhost UK
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I don't see anyone other than large companies being able to afford this system."
  • "It is a bit expensive, but you definitely get what you pay for. It is worth it!"
  • "Pricing is simple, as it’s per concurrent analysts."
  • "I think pricing of this model is suitable for growing corporations."
  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • "There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
  • "The pricing is based on a subscription model."
  • "The solution is quite reasonable compared to other solutions in the market."

    • More Clarity SM Pricing and Cost Advice →

  • "Don't get scared of the price tag because it's definitely worth it."
  • "I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
  • "I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

    • More N-able MSP Manager Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Clarity SM?
    Top Answer:It is the most stable product in the market.
    Read all 14 answers   →
    What is your experience regarding pricing and costs for Clarity SM?
    Top Answer:The solution is quite reasonable compared to other solutions in the market.
    Read all 9 answers   →
    What needs improvement with Clarity SM?
    Top Answer:They should enhance the service desk manager's service point function to be more customizable. Presently, there are so… more »
    Read all 13 answers   →
    What do you like most about N-able MSP Manager?
    Top Answer:I am impressed with the tool's integration with our mail system.
    Read all 3 answers   →
    What needs improvement with N-able MSP Manager?
    Top Answer:The tool needs to improve its customization of the user interface.
    Read all 3 answers   →
    What is your primary use case for N-able MSP Manager?
    Top Answer:We use the solution for the instant management of our support customers.
    Read all 3 answers   →
    Ask a question

    Earn 20 points

    Ranking
    23rd
    out of 59 in Help Desk Software
    Views
    685
    Comparisons
    434
    Reviews
    3
    Average Words per Review
    326
    Rating
    7.7
    27th
    out of 59 in Help Desk Software
    Views
    533
    Comparisons
    408
    Reviews
    1
    Average Words per Review
    298
    Rating
    7.0
    38th
    out of 59 in Help Desk Software
    Views
    165
    Comparisons
    94
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    SolarWinds LOGICnow, SolarWinds MSP Manager
    Learn More
    Broadcom
    N-able
    Vision Helpdesk
    Overview

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

    • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
    • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
    • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
    • Complete customer and knowledge management with a branded portal.
    • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

    Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software. 

    Vision Helpdesk is ITIL/ ITSM Complaint PINKVerify Certified - Highly Secure, Reliable, and Scalable. 

    All products are available in SaaS and On-Premises versions. Trusted by 20000+ Companies since 2005 and Ranked as Top Customer Service Software's on various review websites.

    Sample Customers
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
    Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
    Top Industries
    REVIEWERS
    Healthcare Company25%
    Financial Services Firm22%
    Government7%
    Comms Service Provider5%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm12%
    Manufacturing Company10%
    Real Estate/Law Firm7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Manufacturing Company9%
    Financial Services Firm9%
    Media Company9%
    No Data Available
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business45%
    Midsize Enterprise11%
    Large Enterprise44%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
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    768,578 professionals have used our research since 2012.