We performed a comparison between Blue Prism, IBM Robotic Process Automation (RPA), and WorkFusion based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."Blue Prism is stable enough."
"We've started to use some of the new features such as translation, cognitive, and we are finding them useful. We are also finding API integrations very useful."
"It works very well for batch processing at the backend. Scalability-wise, it is very robust. It is also stable."
"Although the solution may look complicated it actually has a lot of features and user space to work out of."
"With Blue Prism, you automate the back-end processes. Blue Prism is more like service-side automation. It is not off-circuit automation. It is more like attended automation."
"For one, it's easy to set up, and once it gets running it can handle multiple processes in an efficient manner. It's a very robust system."
"The most valuable features are the exception handling and embedded control room."
"It is good for transactions that are very straightforward. It works very nicely with the structured data. It is user-friendly. It is easy to implement and easy to understand."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"The solution's ease of use is its most valuable aspect."
"The quality is great! It's very strong and has a very strong platform."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"The initial setup is very easy."
"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."
"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."
"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."
"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."
"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."
"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."
"In our opinion this group are the leaders in providing RPA solutions."
"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
"If you compare it to its competitors in the market, it is more Java-native."
"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."
"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."
"We had a lot of challenges managing authentication and reusing or using external authentication providers."
"The tool needs to work on its security aspect since there is a lot of regulatory compliance for enterprises like the GDPR. The product needs to improve the data login policy as well. They also need to come up with a mechanism where every change and upgrade happens within the element of the target application. Our partner struggles to keep up with the cybersecurity guidelines of my company."
"They have OCR technology, but it's not that great."
"All of the processes that we've automated have been completed successfully, and the bots are able to process them as expected."
"Blue Prism develops its own tools and process automation, but the documentation is unclear and incomplete."
"We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction."
"The solution can improve by having a free license for evaluation purposes."
"Blue Prism is a little behind Automation Anywhere in the topics related to maintenance and report building."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"We are looking to see how it can connect with various interfaces seamlessly, through APIs."
"Stability could be better."
"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."
"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."
"IBM’s support should improve response time."
"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."
"I would like to have more flexibility in connecting the platform with third-party systems."
"The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."
"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."
"I would also like for it to be NLP-based."
"The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients."
"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."
"I would like WorkFusion to improve the automation rate when evaluating unstructured text."
"The user experience could be better both from an RPA perspective and from a business perspective."
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