We performed a comparison between IBM Robotic Process Automation (RPA), UiPath, and WorkFusion based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."
"The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated."
"The solution is scalability."
"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."
"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."
"We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"The ability to recognize screen elements and their robot technology are both very valuable features."
"This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment."
"UiPath Orchestrator is a valuable feature for us. We started with all attended bots without Orchestrator, on-premises or on the cloud. It was almost like a very low-cost way to prove that we needed this technology and that we could use it. So, for our first year we did that. For the second year, we got Orchestrator, and it has given us the ability to utilize the bots more effectively. I thought we were going to have more attended bots, and we didn't because the process owners wanted things to happen in the background and wanted to be able to schedule them. Being able to do that and not have to have someone worry about triggering the bot or babysitting the computer while the bot runs, etc. has been the biggest gamechanger for us."
"The ability to connect various systems that do not have any kind of API between and the areas where we need to mimic what a human does to a system in terms of input and output is valuable."
"This solution has reduced manual effort on our part. It's removed repetitive tasks which do not bring any value to the company."
"The solution has decreased the processing time of the client's invoices for IT. Just IT. Not the rest of the organization. That said, just there, that’s 600 hours of annual savings in one department. On top of that, we’ve decreased processing time by 90%."
"It reduces the manpower needed. It helps us automate large projects."
"The process design work and the workflow management and the custom templates, those features are the most valuable to us right now."
"We can see that its competitive ability is quite good."
"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."
"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."
"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."
"If you compare it to its competitors in the market, it is more Java-native."
"For automating mundane activities, I can recommend WorkFusion."
"In our opinion this group are the leaders in providing RPA solutions."
"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."
"We would like more focus on understanding AI and how it can be used to manage exception handling."
"I would like to have more flexibility in connecting the platform with third-party systems."
"The time it takes for approvals, and risk analysis could be faster."
"There are certain limitations in the solution for screen reading."
"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."
"The users should be allowed to create folders in Control Center."
"IBM Robotic Process Automation should be more stable."
"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."
"I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on."
"They should add chatbots functionality for Microsoft Teams and not only for Slack."
"There are some functionality limitations on UiPath that we could have access to on different platforms."
"In UiPath they should improve the input and outputs of processes. I found it very complicated."
"They should include new machine learning and AI algorithms for better forecasting and analytics."
"UiPath could do some optimization of how you search through your process flows."
"As far as stability is concerned, I'm not sure what people who have deployments of hundreds or thousands of bots are seeing in terms of stability. We're small. For a small implementation, we've had a few hiccups and a few concerns where I would say, how can we triage more quickly, or how can we understand what we've caused more quickly?"
"We have the new license, the Flex Plan with Automation Suite, but we don't have practical examples and we have found it a little bit difficult when dealing with it. We could use more specifications about it and practical examples."
"We would like to see further improvement in the area of running headless."
"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."
"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."
"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."
"WorkFusion comes packed with certain libraries and .jars. At times, you understand that you're using a system in which a library or .jar is outdated and you need to upgrade it... They need to better manage quickly making changes in WorkFusion to accommodate a situation where other technologies are not supporting the platform."
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."
"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."
"If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side."
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