IBM Robotic Process Automation (RPA) vs UiPath vs WorkFusion comparison

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Executive Summary

We performed a comparison between IBM Robotic Process Automation (RPA), UiPath, and WorkFusion based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business.""The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated.""The solution is scalability.""The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure.""It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it.""We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath.""I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents.""IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."

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"The ability to recognize screen elements and their robot technology are both very valuable features.""This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment.""UiPath Orchestrator is a valuable feature for us. We started with all attended bots without Orchestrator, on-premises or on the cloud. It was almost like a very low-cost way to prove that we needed this technology and that we could use it. So, for our first year we did that. For the second year, we got Orchestrator, and it has given us the ability to utilize the bots more effectively. I thought we were going to have more attended bots, and we didn't because the process owners wanted things to happen in the background and wanted to be able to schedule them. Being able to do that and not have to have someone worry about triggering the bot or babysitting the computer while the bot runs, etc. has been the biggest gamechanger for us.""The ability to connect various systems that do not have any kind of API between and the areas where we need to mimic what a human does to a system in terms of input and output is valuable.""This solution has reduced manual effort on our part. It's removed repetitive tasks which do not bring any value to the company.""The solution has decreased the processing time of the client's invoices for IT. Just IT. Not the rest of the organization. That said, just there, that’s 600 hours of annual savings in one department. On top of that, we’ve decreased processing time by 90%.""It reduces the manpower needed. It helps us automate large projects.""The process design work and the workflow management and the custom templates, those features are the most valuable to us right now."

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"We can see that its competitive ability is quite good.""The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes.""WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore.""The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel.""If you compare it to its competitors in the market, it is more Java-native.""For automating mundane activities, I can recommend WorkFusion.""In our opinion this group are the leaders in providing RPA solutions.""We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."

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Cons
"We would like more focus on understanding AI and how it can be used to manage exception handling.""I would like to have more flexibility in connecting the platform with third-party systems.""The time it takes for approvals, and risk analysis could be faster.""There are certain limitations in the solution for screen reading.""One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time.""The users should be allowed to create folders in Control Center.""IBM Robotic Process Automation should be more stable.""I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."

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"I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on.""They should add chatbots functionality for Microsoft Teams and not only for Slack.""There are some functionality limitations on UiPath that we could have access to on different platforms.""In UiPath they should improve the input and outputs of processes. I found it very complicated.""They should include new machine learning and AI algorithms for better forecasting and analytics.""UiPath could do some optimization of how you search through your process flows.""As far as stability is concerned, I'm not sure what people who have deployments of hundreds or thousands of bots are seeing in terms of stability. We're small. For a small implementation, we've had a few hiccups and a few concerns where I would say, how can we triage more quickly, or how can we understand what we've caused more quickly?""We have the new license, the Flex Plan with Automation Suite, but we don't have practical examples and we have found it a little bit difficult when dealing with it. We could use more specifications about it and practical examples."

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"We would like to see further improvement in the area of running headless.""Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update.""Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster.""There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk.""WorkFusion comes packed with certain libraries and .jars. At times, you understand that you're using a system in which a library or .jar is outdated and you need to upgrade it... They need to better manage quickly making changes in WorkFusion to accommodate a situation where other technologies are not supporting the platform.""We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now.""One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube.""If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side."

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Pricing and Cost Advice
  • "IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."
  • "The license is paid annually."
  • "The product has a yearly licensing fee."
  • "The pricing is reasonable for this solution."
  • "I rate the pricing ten out of ten. So, the pricing is very good for me."
  • "The product is reasonably priced compared to other tools."
  • "There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."
  • "IBM RPA is cheaper than other tools."
  • More IBM Robotic Process Automation (RPA) Pricing and Cost Advice →

  • "It costs much less and it does much more than the competitors' solutions."
  • "The pricing differs on the requirements. If there is a huge purchase, then we get a discount. There is not a fixed pricing of the product."
  • "If you want to do a demo trial, it is a 30 days free."
  • "The community edition is completely free. Then, people say, "There is nothing to lose, let me try it.""
  • "There are operational benefits in terms of time savings and user satisfaction of not having to do menial, repetitive tasks."
  • "Traditionally, Automation Anywhere and Blue Prism are the biggest things competing against UiPath. Those are usually what most of the clients lean towards, if they see a cheaper licensing option. Clients choose UiPath because it's easier to deploy and learn within their teams."
  • "We saw ROI in 15 days."
  • "They give it away in the community edition for free, so I use it at home."
  • More UiPath Pricing and Cost Advice →

  • "Find it online."
  • "They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • More WorkFusion Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Integrating the tool with SAP, EBS, or other ERPs is easy.
    Top Answer:The product must be promoted more. There are no promotions.
    Top Answer:We're working with different clients from the manufacturing environment. We have implemented end-to-end solutions. We… more »
    Top Answer:I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages… more »
    Top Answer:Yes, Attended Bots  which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power… more »
    Top Answer:Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌… more »
    Top Answer:If you compare it to its competitors in the market, it is more Java-native.
    Top Answer:Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while… more »
    Top Answer:For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business… more »
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    Also Known As
    IBM RPA
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    Overview

    IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

    Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

    UiPath is a user-friendly automation software that streamlines business processes by automating repetitive tasks. It offers extensive automation capabilities, seamless integration with other systems, and robust security measures. 

    Users appreciate its intuitive design, ease of use, and ability to automate complex workflows. 

    Its seamless integration with various applications ensures smooth data exchange and enhances workflow management, while strong security measures protect sensitive data and maintain compliance with industry standards.

    WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.


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    Sample Customers
    The Hanover Insurance Group
    1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies
    Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
    Top Industries
    REVIEWERS
    Computer Software Company44%
    Financial Services Firm11%
    Pharma/Biotech Company11%
    Comms Service Provider11%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm14%
    Comms Service Provider8%
    Educational Organization8%
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company14%
    Manufacturing Company8%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm13%
    Manufacturing Company8%
    Comms Service Provider7%
    REVIEWERS
    Financial Services Firm52%
    Computer Software Company17%
    Retailer9%
    Recreational Facilities/Services Company4%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company14%
    Comms Service Provider10%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise8%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise16%
    Large Enterprise64%
    REVIEWERS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise66%
    REVIEWERS
    Small Business29%
    Midsize Enterprise3%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise72%
    Buyer's Guide
    Robotic Process Automation (RPA)
    March 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2024.
    765,234 professionals have used our research since 2012.