We performed a comparison between CyberArk Identity, Symantec Siteminder, and Symantec VIP Access Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."The setup, via cloud, is simple."
"The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization."
"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."
"The initial setup is straightforward. It takes me up to an hour and a half."
"I found the solution to be stable."
"The initial setup of CyberArk Identity was straightforward."
"CyberArk Identity is a mature product."
"The most valuable feature is that it meets the requirements of the customer. You have a lot of features in the product. Every product has them, but the question is, are these products going to meet the requirement of the customer?"
"It's agent-based. It's convenient to deploy and integrate."
"You can quickly deploy the entire product with a basic config within couple of hours."
"Federation is valuable, for sure, because we have a lot of third-party vendors that we need to integrate with, and this is a turnkey solution in some ways."
"We almost never have outages nor see slowdowns."
"All of our applications get a point, click, and you are in, while we increase security at the same time."
"If you look at our organization, and really all financial institutions, we have a lot of legacy apps. So it really helps to get Single Sign-On."
"It has the ability to authenticate and authorize users. It is the main feature for our security."
"Cloud-based service and management."
"It is easy to use."
"Other than it provides us with remote access, so it's fairly easy to install, fairly easy to set up, and provides us the ability to get into our corporate environment."
"The tool has been very stable, in my experience. Also, I haven't faced any issues or problems with integration or connectivity."
"It's a good tool. It's pretty straightforward."
"The product is useful for providing user access from an in-built office server as we follow the work-from-home model."
"The two-factor authentication is most definitely valuable and moves us closer to being able to check off those important boxes for compliance."
"The VPN we are using is good and working quite well."
"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."
"They can include the Mobile Device Management (MDM) feature."
"I'm not sure what needs improvement. It is a good platform."
"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."
"In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one."
"The user interface could be improved."
"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."
"The solution could be easier to use and I found it to be very complex involving many steps."
"I'd like to see a rework of the user directory configuration."
"I would prefer to see their SAML integration be a more streamlined and easier interface."
"If the reporting feature can be integrated into SSO itself that will be an icing on the cake."
"The tech support has not been very good for us so we don't use them anymore. We have had some issues. Nobody is perfect."
"As we are moving in to the mobility space, this is where we really see SiteMinder and their other product really come together to provide a solution base to a different area where the IoT is coming, the different business communications are happening. All of those things require authentication and we really want to see this product grow into that role."
"The technical support could be better."
"An area Siteminder could improve on is that there are a few limitations, in terms of new protocols for OpenID. If I want to have different scopes, the features are limited. They also do not have APIs exposed, which is a major drawback. API is a feature I would like to see included in the next release."
"Better documentation. I went through some sessions on single sign-on for version 12.7."
"The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved."
"Every time that I have a new phone or computer, it takes a little longer to deploy it."
"The gateway server is a RADIUS server, but it lacks the functionality of returning RADIUS attributes other than those that are required for the gateway to authenticate the users."
"It is challenging to use when installing a new version."
"I would like to see the solution meet the integration needs at our company...Improving the solution's integration feature would be beneficial."
"It gets out of sync with Active Directory or whatever it might be, whatever the authentication piece is on Active Directory, and they just reset it on the backend. I never have to contact the vendor."
"In the next release, I would like the ability to work offline with remote access."
"Maybe Symantec could consider providing a step-by-step guide for first-time users."
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