We performed a comparison between Fortra's Automate, IBM Robotic Process Automation (RPA), and UiPath based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
"The most valuable feature is the drag-and-drop interface, which is very Windows-like."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"The most valuable features for my client are timing and scheduling."
"I like the interface; it makes managing automation easy. We can set different schedules and templates for each task."
"The pricing is excellent. I would give them perfect marks in that regard."
"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."
"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."
"I actually quite liked the no-coding functionality."
"The solution’s performance is good."
"The solution's ease of use is its most valuable aspect."
"The solution is scalability."
"The feature I found most valuable is the TCO."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"It is a good tool for automation."
"It's integrated with all the other products within the Salesforce ecosystem."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"The GUI is valuable, and it's extremely stable. I've had six or seven Studios open at the same time working on different things and nothing has crashed on it."
"Orchestrator contains a lot of useful apps, data services, and machine templates. From a usability perspective, the most valuable aspects are its custom activities, libraries, and object repositories. In terms of integration, I like the ability to use APIs and call automations from UiPath apps. The most valuable feature from a human-in-the-loop perspective is the action center."
"We've seen large time and money savings."
"The most valuable feature is automating processes and tasks, giving users time for more value-added activities."
"UiPath has saved our staff time. Using the automation of UiPath, it triggers an email or notification for a process that we have created. This keeps us informed at all times. However, if we don't use it, content may get missed and we would lose a lot of opportunities."
"The best thing about UiPath is that it is fairly easy to understand and learn how to use it."
"The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create."
"From jobs that require reading and processing emails, to jobs that require scraping information from web pages, this tool allows us to do anything that can be done by a human."
"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."
"Some companies have asked for voice integration. This is likely part of the roadmap."
"The OCR for Hebrew text needs to be improved."
"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."
"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."
"There is room for improvement regarding cloud functionality; there are a few missing features, and the logging could be better, especially air logging. We can go into logging events and create our own task, but it would be nice if this were more detailed."
"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."
"The workflow for variables could be better. The input and output of task-level variables could be made a little clearer in terms of passing those around from one task to another upon success, etc. Things like that could be a little easier potentially."
"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."
"We would like more focus on understanding AI and how it can be used to manage exception handling."
"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"The product's document readers must be improved to capture the data well."
"The scalability of the solution can be challenging."
"IBM’s support should improve response time."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
"The product must improve partner enablement and support midmarket partners."
"We have to change our account representative every year, which is frustrating. We have to re-explain our business every year."
"We only use the UiPath Community for support. It would be nice if a team of developers or a support person were available to help us work internally on our project. That would be helpful."
"UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them."
"I would like UiPath to add built-in ticketing to Orchestrator so you can raise a ticket directly to the vendor inside the solution and send the error information. We have to build our own error-handling process, which is an enormous task."
"I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup."
"When it comes to REFramework, we need more training videos and tutorial documents for beginners."
"On-premises deployment of UiPath requires a significant amount of RAM for optimal performance."
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