We performed a comparison between Blue Prism, IBM Robotic Process Automation (RPA), and UiPath based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
"Stability-wise, I haven't heard any complaints from our clients."
"It is a scalable solution."
"The ease of use is really good because a lot of business people, who have some idea about logic and who can think in logic, can configure things, because there is no coding."
"There are simple things you can put in place that help you understand workflow and how implementation acts."
"Blue Prism has a lot of flexibility to integrate with other enterprise applications"
"It's quite easy to use and easy to understand the process studio."
"From technical perspective, Blue Prism is pretty good. Overall, it's a stable and scalable solution. Installation is straightforward as well."
"We started with a very small team and small projects. As the project started getting success with Blue Prism we have a large number of teams now just for automating all the business procedures. Larger time was saved after automating the processes."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"The solution is very user-friendly."
"IBM Robotic Process Automation is very easy to use."
"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."
"The solution's ease of use is its most valuable aspect."
"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"The initial setup is very easy."
"When talking about deployment, you have a very robust infrastructure to manage your automations, the robots, and how they can be configured, deployed, executed, monitored, and maintained. When it comes to process discovery, it has excellent front-end tools and capabilities vis-à-vis Task Capture and Automation Hub."
"You can design processes even if you do not know coding."
"Building automation using the solution is easy."
"The UiPath Academy is fantastic and amazing. I'm a big promoter of it in my discussions with customers."
"The product has freed up employee time - and it's not just the employee time. We do have some triggers that run. Some jobs are run that people use to manually do at night and weekends. We also don't have to hire additional people just to learn 80 different types of things in a claim and identify correctness manually. The robots will go through and then they can identify if there are specific things that are wrong. That part will go to our experts and they'll review those exact issues."
"Smooth integration of OCR, which is very quick, is a useful feature."
"The speed of development in UiPath is very fast."
"It has been helpful in centralizing. We are a tax, audit, and accounting company. We are centralizing for one of our partner companies with multinational clients. We have to centralize the results of a client in 40 countries every month by reading some information out of their balance sheets. Previously, we had to do this manually, and now, we have automated it. Internally, we also have a client with more than 200 companies. We have to centralize about 200 balance sheets every month for them. That's something that we have automated internally."
"They can add a reporting feature."
"The solution is pretty high priced. The tool's support also needs to be better."
"This solution is lacking attended automation, which is the worst thing about this solution."
"We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction."
"Its pricing is sometimes higher. Its price can be better. Its presale support should be increased. Currently, its presale support is very less. System integrators generally position Blue Prism in front of customers. Though they have an ecosystem, they don't have people who can train for the partner ecosystem. They have to increase the presales consultants for partners. In addition, their L1 and L2 support can also be improved."
"The assisted automation functionality needs improvement."
"I would like to see bespoke dashboards allow the front-end to display what is required."
"I would like to see wider integration with other products."
"This RPA should be under the umbrella of BPM. This is what the future should be."
"The time it takes for approvals, and risk analysis could be faster."
"We are looking to see how it can connect with various interfaces seamlessly, through APIs."
"Stability could be better."
"There are certain limitations in the solution for screen reading."
"IBM’s support should improve response time."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
"The product's document readers must be improved to capture the data well."
"It is a little confusing at first. I came from Blue Prism where you have one dashboard and very little jumping back and forth. In Orchestrator, you have menus, and there is a lot of jumping between tabs and sub-tabs to get to the specific information, but once you learn that, it is pretty intuitive. There is just that initial learning curve if you're coming from another system. Blue Prism does everything in the one pane, and even though UiPath is neatly laid out, you just got to learn how they laid it out."
"UiPath is very stable. I have not had any issues in terms of that. The only issue we used to have was if a website were to change or an application were to change, but we have found ways to work around that and deal with those types of situations."
"An area which the UiPath team is rapidly working on is machine learning and artificial intelligence. At the moment, it is a little difficult to understand. If they could add some more training on it in their Academy, it would help customers to learn about these features."
"Debugging needs improvement in UiPath because I need to do it from scratch whenever I have to debug a code. I have to run the entire code from the start and then check the pointers. If a specific action can be developed in UiPath, instead of running the code from the beginning, it would allow you to debug the code from the point that needs debugging, saving a significant amount of time."
"The document understanding has room for improvement."
"The bots do not seem stable and we spend a lot of time fixing things that break."
"Sometimes we get some disconnection issues. This happens maybe 10% of the time."
"There are certain areas that we need to see improvements: performance, efficiency, and complex environment."
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