3CX Review

With a background in computer networking rather than telecoms, I found the setup straightforward.


What is most valuable?

  • General ease of deployment
  • Versatility
  • Call recording
  • Call queuing

How has it helped my organization?

3CX Phone System has made the way we handle our calls much more efficient.

What needs improvement?

More granular management of call recording is needed. Also, the option to set to record all calls on the system with an option to opt an extension out rather than the current method where you have to select each extension individually.

For how long have I used the solution?

We have used 3CX for about six years.

What was my experience with deployment of the solution?

We've had no issues deploying it.

What do I think about the stability of the solution?

The system has had no stability issues since we started using it.

What do I think about the scalability of the solution?

It has scaled to our needs without a problem.

How are customer service and technical support?

Customer Service:

The customer service is excellen

Technical Support:

The Tech Support is excellent.

Which solution did I use previously and why did I switch?

We used a Linksys Voip solution that was cumbersome and difficult to use.

How was the initial setup?

When we switched over to 3CX we had our system up and running in a matter of hours. With a background in computer networking rather than telecoms I found this very straightforward.

What about the implementation team?

We did this all in house.

What's my experience with pricing, setup cost, and licensing?

Pricing is scalable depending on the size of your organisation. Upgrades are simple and you get the same features whether you are a small business or corporate setup.

What other advice do I have?

I would highly recommend 3CX to anyone, and I believe it to be the best option out there.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We started out as a user of 3Cx and liked it so much we then became a 3CX partner
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