3CX Review

With a background in computer networking rather than telecoms, I found the setup straightforward.

Valuable Features

  • General ease of deployment
  • Versatility
  • Call recording
  • Call queuing

Improvements to My Organization

3CX Phone System has made the way we handle our calls much more efficient.

Room for Improvement

More granular management of call recording is needed. Also, the option to set to record all calls on the system with an option to opt an extension out rather than the current method where you have to select each extension individually.

Use of Solution

We have used 3CX for about six years.

Deployment Issues

We've had no issues deploying it.

Stability Issues

The system has had no stability issues since we started using it.

Scalability Issues

It has scaled to our needs without a problem.

Customer Service and Technical Support

Customer Service:

The customer service is excellen

Technical Support:

The Tech Support is excellent.

Previous Solutions

We used a Linksys Voip solution that was cumbersome and difficult to use.

Initial Setup

When we switched over to 3CX we had our system up and running in a matter of hours. With a background in computer networking rather than telecoms I found this very straightforward.

Implementation Team

We did this all in house.

Pricing, Setup Cost and Licensing

Pricing is scalable depending on the size of your organisation. Upgrades are simple and you get the same features whether you are a small business or corporate setup.

Other Advice

I would highly recommend 3CX to anyone, and I believe it to be the best option out there.

Disclosure: My company has a business relationship with this vendor other than being a customer: We started out as a user of 3Cx and liked it so much we then became a 3CX partner
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