What is most valuable?
Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.
How has it helped my organization?
We regularly find that the ease of use, combined with the feature functionality, the "intuitiveness" of the product and the cost of the solution often times "sells itself"
What needs improvement?
Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.
For how long have I used the solution?
We have been implementing the 3CX Phone System for 7 Years now. We are the largest 3CX Partner in the Midwest and in 2015 reached the top partner level of Platinum.
What was my experience with deployment of the solution?
We have never encountered deployment issues that were not resolved beyond the initial implementation or rollout time period.
What do I think about the stability of the solution?
The only time stability comes into question is when MINIMUM REQUIREMENTS are not met. There have been no issues with stability with the product itself when installed correctly.
What do I think about the scalability of the solution?
We've had no issues with scalability.
What was our ROI?
We have found the ROI to be as little as a couple months, but typically no more than 22 months for most, if not all of our clients. Our clients average ROI is 9 months.
What's my experience with pricing, setup cost, and licensing?
Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.
What other advice do I have?
Version 15 Released July 1, 2016.
Ask us if it is right for you!
Disclosure: My company has a business relationship with this vendor other than being a customer: Kinetix is a Platinum Partner, as well as an End User of the 3CX Phone System.
Jan 10 2017