The ease of deployment and web interface to manage the phone system is without Parallel. The phone system can be deployed within hours. The cost saving to the client can be up to 80% compared to other systems with the same features. The call center module is included and their isn't a per user license so it is very scalable to any size organization and is suitable for any budget.
Improvements to My Organization:
We can use the mobile app when calling clients to mask our cell phone numbers, and direct important calls to mobiles so we can assist our clients even when we are away from the office. The other feature that is improved our organization is the video conferencing capabilities. We no longer have to pay for the service and we have all the features such as screen sharing, recording and video feeds with anybody, whether they are in the organization or not.
Room for Improvement:
I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status.
We have not encountered any issues with deployment.
It has been stable and we've not experienced any problems..
We've been able to scale it for our needs with no issues.
The advice I have is to buy the plug in play phones and deploy it with the phone system. Implementation goes a lot easier and smoother with plug in play phones.