3CX Review

We can use the mobile app when calling clients to mask our cell phone numbers.

Valuable Features:

The ease of deployment and web interface to manage the phone system is without Parallel.  The phone system can be deployed within hours.  The cost saving to the client can be up to 80% compared to other systems with the same features.  The call center module is included and their isn't a per user license so it is very scalable to any size organization and is suitable for any budget. 

Improvements to My Organization:

We can use the mobile app when calling clients to mask our cell phone numbers, and direct important calls to mobiles so we can assist our clients even when we are away from the office.  The other feature that is improved our organization is the video conferencing capabilities.  We no longer have to pay for the service and we have all the features such as screen sharing, recording and video feeds with anybody, whether they are in the organization or not.

Room for Improvement:

I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status.

Deployment Issues:

We have not encountered any issues with deployment.

Stability Issues:

It has been stable and we've not experienced any problems..

Scalability Issues:

We've been able to scale it for our needs with no issues.

Other Advice:

The advice I have is to buy the plug in play phones and deploy it with the phone system.  Implementation goes a lot easier and smoother with plug in play phones.  

Which version of this solution are you currently using?

14 SP3
**Disclosure: My company has a business relationship with this vendor other than being a customer: We are a reseller for 3cx and use the product in house as well as implement the solution to our clients.
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Add a Comment

author avatarpdonovan89107
Top 5LeaderboardReal User

The 3CX mobility allows us to save on office square footage and allow employees to work from home. This also allows us to increase the talent pool. Instead of hiring from a local talent pool, we are able to find the best candidates across the United States and gain timezone coverage. It is like having multiple offices without the expense.

author avatarIssa Ibrahim Taiwo
Top 20LeaderboardReal User

you can install an SBC and installing zoiper on your android phone,i guess your problem is solve with this little explanation.i am available to work in any project regarding 3CX,Asterisk,Avaya.please carry me along when there is any project on ground i can travel across the globe.