3CX Review

Our level 1 help desk people are easily able to set up new users, reset voice mail passwords, etc.


Valuable Features:

The management interface is hands-down the easiest I've ever had to use. Our level 1 help desk people are easily able to set up new users, reset voice mail passwords etc. Ease of management and supportability are key for us.

Improvements to My Organization:

The flexibility that the queues offer has been great for our help desk. The Windows softphone works well, even remotely if you have a descent internet connection.

Room for Improvement:

The Android and iPhone clients are great options but don't always work perfectly, even on wifi. There should be an option to only ring mobile client on direct calls - not ring group or queue calls.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We've had no issues with stability.

Scalability Issues:

We've had no issues with scalability.

Which version of this solution are you currently using?

v14SP3
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More 3CX reviews from users
Find out what your peers are saying about 3CX, Zoom Video Communications, Microsoft and others in Virtual Meetings. Updated: June 2021.
510,534 professionals have used our research since 2012.
Add a Comment
Guest