3CX Review

It has allowed us to create a natural flow of incoming telephone calls, without the need of having a full time receptionist.


Valuable Features:

I can safely say that their is nothing that beats the ease of deployment, functionality and stability of 3CX. Version 14 has especially leveled the playing fields for us and know allows us to play in the cloud space as well. Top Product!

Improvements to My Organization:

It has allowed us to create a natural flow of incoming telephone calls, without the need of having a full time receptionist. This has saved the company a lot of money in the long term. Also, we can make sure that all inbound calls are always answered by someone, even if there is no one in the office since we have set it up to forward calls to our mobiles so customers will always be able to talk to someone.

Room for Improvement:

The call logs/reporting functions need some improvement and are still very basic. However, they will do fine for most smaller companies that don’t need in depth management reports for a small PBX system. On a much larger scale, more reporting options are required.

Other Advice:

Make sure if you do decide to implement this product, that you use a company that is well versed in this product and that can give you the best possible solution and setup from the product, so that you can maximize the full potential of the product as well as maximising the full potential of the users of the product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Re-seller of this product and also we use it in our own company.
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