3CX Review

Cloud Management is the most valuable feature.


What is most valuable?

Cloud Management is the most valuable feature.

How has it helped my organization?

We use the range of unattended answering options because we are always in and out of the office working with our clients on their IT projects. This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system.

What needs improvement?

It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones. We would like the ability to be "STUN provisioned".

For how long have I used the solution?

We have used this solution for 24 months.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

We've had no issues with stability.

What do I think about the scalability of the solution?

We've had no issues with scalability.

How is customer service and technical support?

Customer Service:

I would give customer service a rating of 8/10.

Technical Support:

I would give technical support a rating of 8/10.

Which solutions did we use previously?

This is our first foray into VoIP telephony.

How was the initial setup?

The setup was very straightforward.

What about the implementation team?

We implemented in-house and now we have a certified consultant to manage the projects.

What was our ROI?

This is hard to quantify.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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