It is very easy to install and manage. It provides all the features of a traditional phone system, as well as VoIP. This can help to significantly cut telephone costs. The system is very stable and does not require significant resources to run. It also has an easy to use web interface for configuration and management.
Improvements to My Organization:
The system provides soft phones for all desktop and mobile platforms and has allowed my organization to work from anywhere and still be able to make and receive calls. It has also significantly reduced our monthly telephone service costs.
Room for Improvement:
They need to expand and update the reporting capabilities which I believe they are working on for future releases.
Deployment is very easy since it is a Windows application.
The product has been rock solid. We have not encountered any issues with stability or downtime.
We have been involved in the implementation of 3CX of various sizes, from four to 32 users, and never had issues. It is nice that the configuration process is the same no matter what the implementation size is.
We have been very happy with the 3CX solution and are excited to see what future functionality is added to the product.