3CX Review

Painless solution which has helped us reduce our email marketing expense

What is our primary use case?

We wanted a system which should be flexible enough to allow employees to work from home, with minimal IT hardware investment and complete access to unified communications features.

3CX has met all of our requirements.

How has it helped my organization?

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM integration.

What is most valuable?

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional solutions, such as business intelligence and automated call/email campaigns.

What needs improvement?

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

We have used this system on Windows 7, Windows 2012 R2, and now on Linux Debian. This is a very stable software.

What do I think about the scalability of the solution?

We have more than 100 employees and the system is running very well. It allows us to create unlimited extensions and user accounts.

How is customer service and technical support?

A nine out of ten.

Which solutions did we use previously?

Asterisk. It did not scale well for us. Frequent downtime created lot of trouble, especially when the system received more than 20 concurrent calls.

How was the initial setup?

Very straightforward.

What was our ROI?

This solution has also saved money for us because other solutions charge per user seat. We have recovered almost 75% of the investment in two years.

What's my experience with pricing, setup cost, and licensing?

The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.

Which other solutions did I evaluate?

We evaluated Cisco and ShoreTel.

What other advice do I have?

It is simple to provision, yet has great features. Our support effort has reduced by almost 80%.

Painless solution worth every cent. This system lets you get creative with how you want the customers to interact with your organization.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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