3CX Review

Resulted in customer satisfaction for company product on IVR and web conference


What is most valuable?

Pro and Enterprise editions: Discovery mainly occurs when there is a loss in the Internet network in the environment or when there is no connectivity within the deskphone and the call server. This results in discovery when there is an ongoing call between an agent and a customer.

Possible solution: The phones have to be restarted from scratch and all the possible IP addresses on the network erased and let it pick a fresh address from the call server; or you wait for a specific number of minutes for the phone to pick an address itself.

How has it helped my organization?

It has resulted in customer satisfaction for the company product on IVR/web conference/application integration/mobility, etc.

What needs improvement?

For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in.

For how long have I used the solution?

More than eight years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

A nine out of 10.

Which solutions did we use previously?

No.

How was the initial setup?

Partial, it all depends on your experience. But to me, straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing and licenses in 3CX are okay compared to other solutions, which can destroy you with additional add-ons after buying the product.

Which other solutions did I evaluate?

Asterisk, Avaya, and Cisco.

What other advice do I have?

It is the best solution that meets customer needs after Avaya. Compare the pricing and that it's also cost effective.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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