3CX Review

Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems

What is our primary use case?

3CX is a great solution for most call centers. I replace larger, older, more expensive PBX systems.  

How has it helped my organization?

  • Lower cost SIP Trunks
  • Easy installation
  • Good usage reports
  • Good remote management console
  • User self management of their own extension or business management group.

What is most valuable?

  • Advanced call center functions
  • Good interface to Outlook and multiple CRM systems
  • Easy management console access through web browsers
  • SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.  
  • Runs on Windows or Linux servers, with no proprietary PBX hardware.

What needs improvement?

It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.

For how long have I used the solution?

More than five years.

What was our ROI?

Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

What's my experience with pricing, setup cost, and licensing?

3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers.

What other advice do I have?

I install phone systems as an independent consultant. 

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a 3CX Partner.
1 visitor found this review helpful
1 Comment
author avatarFederico Jaramillo

I agree, it is also a very easy system to install and manage.