A10 Networks Thunder ADC Review

Simple to use GSLB. However, administrators find it difficult to maneuver through the web user interface.


What is our primary use case?

The primary use case is server load balancing.

We use the on-premise deployment model.

How has it helped my organization?

It has provided improvement in regards to flexibility of our applications between data centers.

It does improve operational efficiency, but it's not overwhelming.

What is most valuable?

The Global Server Load Balancing (GSLB) is simple to use.

What needs improvement?

It's not easy to use (mediocre at best). It's difficult for administrators to maneuver through the web user interface. It should be more intuitive through the web GUI. If you're a command line person, you can get around. However, the web UI is very difficult, and for our operational folks, they need the web UI.

The solution’s security features are minimal. I'm not impressed by the DDoS solution.

Traffic flow issues are very difficult, as there's no means for us to analyze the traffic coming in or out of the appliance without technical support. 

They need to improve in-depth diagnostics. I don't know how to do a tcpdump on the appliance. We need to do packet captures on the appliance to analyze what's going through it. Information is not as easy to attain as it is with other vendors. Better diagnostic tools would probably help.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

Stability has been fine. It's been stable.

We upgraded our solution last year.

For deployment and maintenance, we only need a couple of administrators (less than 10 people).

What do I think about the scalability of the solution?

The scalability is appropriate.

It's moving along based on the business growth, so there are no plans to increase usage.

How are customer service and technical support?

The technical support is not great, but they are not poor either. They're fair. We don't open a support case that often, but when we do, it's not immediate as far as their response. When they do respond, they come up with a collaboration to troubleshoot or find an answer. So, it's fair at best.

The solution's support for our on-premise applications do their job. The basic functionalities for on-prem services are okay. They're not anything great. They do what they're supposed to do.

If you previously used a different solution, which one did you use and why did you switch?

We previously had F5 and switched because of costs. 

We are able to do the same things (as the previous solution), but it is cheaper when we have to renew.

How was the initial setup?

The initial setup was straightforward. The deployment took three to four months.

What about the implementation team?

We were pretty familiar with the product, so we did the deployment ourselves.

What was our ROI?

It has broken even on ROI. We haven't lost any, which is good, but we haven't gained anything.

What's my experience with pricing, setup cost, and licensing?

It is $7000 per unit for the support annually.

What other advice do I have?

It does do the job, if your environment is simplistic enough. The product is fair for its market.

We test and used the single pane of glass traffic management, but we don't use that now. We went away from that. Now, we administer our devices individually.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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