What is our primary use case?
We use this solution mostly for processing Brazilian servicing invoices and personnel documents and contracts, such as personnel ID cards.
I am a strategic partner of ABBYY here in Brazil. I deploy this solution for the customers. We mostly deploy it on a customer's cloud infrastructure. It is not the cloud side from ABBYY. It is like on-premises, but it is in the cloud of the customers.
How has it helped my organization?
Most of our customers work with RPA. On the cognition side, you have to look at the document and also create some intelligent rules to validate the data from the document. We give the bots the ability to put documents to be processed, and then the bots give back the results to move on to the next task in the process. In the process on which bots are working, there are two high-value workflows that require finding things and using judgment. Both are conditional logic.
When talking about documents, RPA can read the full text of the document, but it cannot understand the rules of a document as a human does. This is something ABBYY can do very easily. You put some rules in the ABBYY task, and ABBYY will say, "Okay, so this invoice is $20, and 10% tax is $2." If the tax is $3, ABBYY will say, "Look! There is a mistake here with this tax amount." ABBYY is able to understand the content and the context of the document and give it back to the RPA to go on with the task.
What is most valuable?
The most valuable feature is the ability to scale for big processes. We are able to process 1 million pages a day. Its accuracy is also very nice. It is a good feature that they have.
It is an independent platform, which is its biggest advantage as compared to other solutions. It is also very stable and powerful. It is 100% on time.
What needs improvement?
They should improve the RESTful API side of this solution. Currently, fully RESTful API is not available in the on-prem version, which is really a problem, and we have to work around this limitation. The cloud version already has a fully RESTful API, but the on-prem version doesn't have a fully RESTful API, which is a big mistake. It is easy to solve, but they aren't solving it quicker. They are taking a long time. Nowadays, most people don't go to the interface. They like to use RESTful API.
For how long have I used the solution?
I have been using this solution for about 20 years.
What do I think about the stability of the solution?
It is very stable and powerful.
What do I think about the scalability of the solution?
It is easily scalable. It is for all kinds of customers. Our customers are small, medium, and large businesses. RPAs are used in all kinds of organizations nowadays, and documents are always involved. RPAs are used even for testing and learning, and documents are always a problem.
Our clients do plan to increase the usage of this solution in the future. FlexiCapture is able to scale or spread in the department without having the need for any other RPA tool or AI tool.
How are customer service and technical support?
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are very fast in fixing the issue.
How was the initial setup?
It is very easy to deploy but only after we have handled the security side of the customer. It is not complex, but, like any other server-based solution, things have to be clarified with the security team and the IT team. The biggest friction is not involving all the teams from the customer side, especially the security teams.
Our implementation strategy is to involve everyone two or three months before. This is because the businesses that purchase the solution sometimes don't have a good relationship with the IT team. We go to a workshop with them and try to understand their concerns, which takes two or three days. Its installation takes one or two days.
Which other solutions did I evaluate?
Our clients evaluate Kofax, UiPath, Brainware, and Nuance. The competition is big here. FlexiCapture is the most independent solution. It is an independent platform, which is its biggest advantage. You are not dependent on other solutions. In UiPath, you depend on scaling the RPA to spread OCR.
What other advice do I have?
I would highly recommend this solution. My advice is to engage with a professional services provider at the beginning for installation, deployment, and training. Don't try to do it on your own because it is a very powerful and big solution. You'll have to learn it before you try to use it. Don't do it yourself.
I would rate ABBYY FlexiCapture a nine out of ten. It is missing only RESTful API.
Which version of this solution are you currently using?