What is our primary use case?
Our primary use for this solution is the automatic processing of invoices. We used the invoice module for capturing and processing the invoices.
We have this solution installed as if it were on-premises, but it is hosted on a virtual machine in the cloud.
What is most valuable?
The OCR is the best on the market. Even if you go for an open-source solution, it will never be as good as recognizing imagines as ABBYY. The is the main reason that we chose this product.
What needs improvement?
The automatic processing of invoices is not set up. We had to invent our own way of handling this. For example, if the invoice is not recognized successfully then it goes to a verification station for a person to verify whether everything is ok. But, there are no predefined solutions for this. They should have some basic types of different projects already in place, which would allow you to just take a template and customize it for your needs. We had to do all of this from scratch. It was a difficult job because ABBYY consultants are very expensive. You do not have any other consultants that really know the details, and then you have to figure that out all by yourself. It is tough. It's not just about having the product but having some examples on how to use it.
Thre is not much help available on Google or from ABBYY on how to use this solution, and it would be helpful if there were more examples available.
This solution should have better integration with RPA solutions such as Blue Prism.
For how long have I used the solution?
I have been using this solution for close to two years.
What do I think about the stability of the solution?
Generally, this solution is stable. We have had production running for more than a year and a half, and it is fine. However, when we needed to migrate, it was not really stable.
We do not have any other environments for testing and development. We only have production, and it was a mistake that I wanted to migrate to a newer version than we had (from version 11 to version 12) because it broke my project. In retrospect, it should have been migrated in a test environment in order to ensure that it would work in production. After that, it could have been moved.
Since we did not have another environment, and it was broken, I needed to set up and fix it quickly.
What do I think about the scalability of the solution?
We only have one robot. It's going on and processing invoices every day.
We are now selling automation of invoicing to more of our clients.
How are customer service and technical support?
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have had very good experiences, but at the same time, one consultant we had really didn't help up too much and took up a lot of time. They have good ones and they have bad ones, but the price for all of them is the same. When you do not receive services for a very high price, it's disappointing.
How was the initial setup?
The initial setup of this solution was difficult and complex because we needed to set up all of the rules. I needed to learn how to program inside of ABBYY. Without those clicks, our project would not work. At the same time, ABBYY sells you the license, but they do not tell you all of the pros and cons, or all of the obstacles that might come.
When we faced all of these obstacles without any help, it was really tough because we were right in the middle of the project. The solution was already sold to the customer, and we were left trying to set it up.
What other advice do I have?
My advice to anybody who is considering this solution is to ask for case studies and examples in advance. Ask for real examples on how to set it up. One example might be for invoices, or for formulas that should be inside the product, and how to set them up quickly. We asked for automatic invoices and they said that they didn't do that yet.
We had to put a great deal of effort into this, and it took a lot of time and our money to invent our process together with ABBYY. If we would have had some examples then we would not have had to start from scratch.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.