Acronis Backup Cloud Review

Provides automatic backup operations for middle sized servers and desktops.


What is most valuable?

It’s easy. We are resellers for small and medium businesses in this market segment, so we appreciate this feature.

How has it helped my organization?

Provides automatic backup operations for middle sized servers and desktops.

What needs improvement?

User interface Improvements: I think this needs to be done in the navigation path into the UIs, mainly for the reseller interfaces. Some useful options initially seem “hidden”, but instead they really exist. After the initial disorientation, however, the use is easier.

For how long have I used the solution?

We have used this for two years.

What do I think about the stability of the solution?

In terms of stability, the agents probably need to be improved

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

I would give technical support a rating of 9/10.

Which solutions did we use previously?

Because my company is under a re-seller agreement, we switched to this product. We evaluated other products, but for our target segment market, we chose Acronis.

How was the initial setup?

The initial setup very straightforward, but the integration with our cloud automation engine was a little bit complex.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are re-sellers.
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