What is most valuable?
One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device.
Another reason we use Acronis is that it allows you to back up a lot of data without losing too much on the time delay during the backup. Also, the amount of data that you can back up for one price is much better than other solutions where the price depends on the amount of the data being backed up.
The speed of the backup solution depends a lot on the speed being deployed on the customer side. For some customers, Acronis is a much better solution.
What needs improvement?
For some customers, it doesn't just depend on the type of product that you use, but on the infrastructure of the customer as well. Some customers don't have the potential or the infrastructure to support a cloud-based solution as a backup. That's why he had to go to on-premises and use a hybrid solution, which is why using SolarWind for our customers.
So for smaller companies, it's a little more challenging to maintain. But it's hard to say because you could have a very small company, but they have the potential of moving everything using a cloud infrastructure because they have the local infrastructure ready to support that kind of service. But another company may not have the infrastructure to support that kind of service. There are many factors for what kind of services are good for one customer and not good for another one, including the speed of data transfer that the customer can allow. That will determine if you're going to use a backup cloud solution versus a hybrid solution.
Actually, with Acronis, you can back up almost everything that you need to back up, including the engine database. So I don't see what else we could add to that solution for improvement.
When I look from the customer's perspective, everything is there. What could be good is just to have a simple package that could be appropriate for small companies who don't have the requirements for using the cloud solution. Maybe they could just have something a little more on-premises that could allow Acronis to do the customer's backup and then bring it to the cloud. That could be something that Acronis could try because everything now seems to be going to the cloud.
For how long have I used the solution?
I have been using Acronis Backup for at least eight months.
What do I think about the stability of the solution?
The stability is nice. It's good. I love it.
What do I think about the scalability of the solution?
I like Acronis Backup's scalability. It is very easy. Acronis gives you a lot of options.
How are customer service and technical support?
Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had any problem.
How was the initial setup?
The initial setup is straightforward. You just deploy the program and the setup. Then you just have to specify what you need to backup with the schedule that you want. That's it.
What other advice do I have?
On a scale of one to ten I would give Acronis Backup a nine.
Which deployment model are you using for this solution?