The most valuable features of Acronis Cyber Protect include:
- Ability to back up and recover a production environment from ransomware
- Cloud backup that is easy to configure and provides convenience
- User-friendly interface and easy setup process
- Economical licensing and pricing for SMB customers
- Compatibility with multiple platforms, including Windows, Linux, and macOS
- Support for database servers and mailing solutions
- Continuous improvement in performance, recovery, and backup with each update
- Highly secure software with anti-malware and anti-ransomware features
- Cloning capabilities and the ability to clone the entire operating system and drive
- User-friendly panel for tracking backups and receiving prompts and reminders
- Inclusion of security features along with backup
- Central console for managing multiple customers without the need for a separate server
- Instant restore, antivirus, and ransomware protection
- Data recovery and restoration details
- Archiving backups to minimize space usage
- Backup of various types of servers, including physical, virtual, and cloud-based
- User-friendly and performance-driven software for end-users
- AnyData Engine for easy data restoration and inclusion of cybersecurity features
- Recovery, malware protection, and software management features
- Stability and simplicity in installation and implementation
- Regular addition of new features, multi-platform support, and flexibility in local backups
- Quick restoration capabilities
- User-friendly interface and intuitive scheduling of backups
- Flexibility in defining a multi-tenant setup and inclusion of anti-malware solution
- Support for Office 365 and Google Apps backup
- Excellent customer support and assistance.
Improvements needed for Acronis Cyber Protect include:
1. Lack of support for older versions: The weakness lies in the fact that Acronis version 12.5 is no longer supported for Windows versions and servers from 2019 onwards.
2. User-friendliness: Internal techs hope for a more user-friendly interface to reduce the need for external service providers and monthly monitoring.
3. Reporting feature: The reporting feature of the solution is not up to par, with false negatives and retriable errors.
4. Stability and support: Better stability and improved support through calls are desired by users.
5. Lengthy support process: The process for consulting with Acronis support technicians can be time-consuming and needs improvement.
6. Pricing: Customers would appreciate better pricing options, especially with the sudden price increase for renewing accounts or licenses.
7. Deployment and remote access: The deployment process could be improved, allowing for network chain deployment, and remote access should be made possible without physical login.
8. Scalability: The solution may not scale well in large environments and could benefit from better management features for scalability.
9. Integration and features: Users desire better integration capabilities, broader platform support, and improved backup of virtualization and database systems.
10. Performance and speed: Faster backups, improved latency for larger file sizes, and enhanced search flexibility are areas that could be improved.
11. Security and cybersecurity: Users seek better security features, such as a hybrid solution combining cloud and local storage for data integrity protection, and more cybersecurity integration to enhance the product's offering.
12. Backup limitations and database issues: Certain limitations and issues arise when introducing computers to backups, particularly with Hyper-V environments and SQL databases. Acronis should work on resolving these issues to provide a smoother backup experience and uninterrupted database access.
13. Application deployment and integration: The solution could benefit from an application deployment process similar to Microsoft SPM and better integrations with RMM tools.
14. Awareness and marketing: Acronis should focus on brand awareness and marketing efforts, potentially introducing mass deployment options for software to improve customer experience.
15. Comprehensive backup coverage: Users suggest expanding backup capabilities to include more third-party applications and better support for different types of databases.
16. Endpoint-level security: The inclusion of endpoint-level security features, such as ransomware and malicious attack protection, would enhance the solution's ability to alert users to vulnerabilities.
