Acronis Backup Review

Good product however it's difficult to use on Linux.


What is most valuable?

Imaging operating systems and restoring on different hardware.

How has it helped my organization?

This product gave us two major features :

  1. Imaging allowed us to create clones from the production server with ultimate speed.
  2. Protection against server failures with ability to restore on different hardware.

What needs improvement?

The application Linux interface and the error reporting as it's very ambiguous

For how long have I used the solution?

3 Years

What was my experience with deployment of the solution?

No, deployment is not that complicated.

What do I think about the stability of the solution?

Yes, especially in the restore, a simple update for the software messed up the whole setup.

What do I think about the scalability of the solution?

No, with proper licensing no issues.

How are customer service and technical support?

Customer Service:

On a scale from 1-5 (1=worst, 5=best), they are 2. The customer service we receive is from Acronis's partner in Saudi Arabia.

Technical Support:

On a scale from 1-5 (1=worst, 5=best), they are 2. They don't have a free toll number, their web based case support wasn't good and most annoying every time you I had to call I have to go through the first line of support and answer the same questions and apply the same procedure.

Which solution did I use previously and why did I switch?

We already having another solution which produces the same result for Windows. But, for Linux this software was the only one we knew about that supported the version of OS we had.

How was the initial setup?

Yes, straight forward with clear instructions.

What about the implementation team?

In-house team.

What was our ROI?

Protection of the production environment.

What's my experience with pricing, setup cost, and licensing?

Excluding the licensing fees, we used a virtual server to install the management console and agents didn't require that much of resource so we didn't need to upgrade any specs on the protected systems. Also, the images were stored on already existing storage. So, basically except the man hours spent on working with software there were no real investment in the setup.

Which other solutions did I evaluate?

No, because of OS compatibility it was the only one we knew about.

What other advice do I have?

The product is good but using it on Linux is a bit difficult.

I would recommend it to any company that wants to implement a low cost solution.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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