Acronis Cyber Infrastructure Review

Good backup capability, but support for the solution is in need of major improvement


What is our primary use case?

We are a reseller and solution provider, and this is one of the products that we provide for our customers.

The is an external cloud-based deployment.

What is most valuable?

The most valuable feature is the backup capability.

What needs improvement?

The support for this solution is a major thing that they need to focus on and improve.

The way they market this solution has no consistency and needs to be improved.

I would like to see real-time backup supported in the next release of this solution.

For how long have I used the solution?

I have been using this solution since 2013.

What do I think about the stability of the solution?

This is a stable solution.

How are customer service and technical support?

Technical support is not bad when it comes to basic support. However, it is not the crisp, or clear, when it comes to answering technical questions. When it comes to the developer stage or integration then it is all very easy.

If you previously used a different solution, which one did you use and why did you switch?

I did use another solution prior to this one, and I switched because the offerings from this solution are better.

How was the initial setup?

The initial setup of this solution is straightforward.

What other advice do I have?

This is a good solution, but it needs real-time backup and the support has to be improved.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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