ADP Workforce Now Review

It is web-based and has an app.

What is most valuable?

I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics. We also love that it is web-based (and has an app) and is very customizable.

How has it helped my organization?

We used to have an HR/payroll system and a separate time and attendance, benefits, self-service system. ADP WFN has everything in one site and is so easy to use.

What needs improvement?

Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be. It makes approving items take longer. We hear all the time that managers would like to see their Team Calendar as a monthly view, yet it only has a weekly view. We don’t like that some of the fields can’t be date-driven to keep history (you will not be able to find people’s previous surnames or previous addresses). On the bright side, ADP is continually updating their system, so hopefully they will fix this in a future update.

For how long have I used the solution?

I have used it for two years.

What do I think about the stability of the solution?

We did not have any stability issues, at all.

What do I think about the scalability of the solution?

We did not have any scalability issues, at all.

How are customer service and technical support?

Technical support is 6/10. You do call into a call center. Sometimes you get people that know what they are doing; other times, not so much.

Which solution did I use previously and why did I switch?

We did previously use a different solution. We switched because we didn’t want multiple systems; we wanted one fully integrated solution.

How was the initial setup?

Initial setup was pretty straightforward, but we did have quite a few issues during the conversion. However, we believe that was due more to the implementation team members themselves than the system.

What's my experience with pricing, setup cost, and licensing?

The pricing can be fairly high depending on which products you wish to have. I did not mind paying more, though, to get the full integration. They were also very flexible with our pricing and matched what we were previously paying for a while.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Ceridian DayForce and Oracle.

What other advice do I have?

Spend as much time as necessary on implementation (don’t rush it and don’t let them rush you). Wait until you are comfortable with moving over. We did use an outside company to help pull in some of our data from our previous company, as ADP wasn’t able to pull in all of our history.

Which version of this solution are you currently using?
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about ADP, UKG, Workday and others in Benefits Administration. Updated: June 2021.
521,817 professionals have used our research since 2012.
Add a Comment
ITCS user