ADP Workforce Now Review

Custom reporting and the GL Interface are a couple of the most valuable features.


What is most valuable?

I love ADP because its robust platform has offered me so many valuable features; namely, custom reporting and the GL Interface.

How has it helped my organization?

Prior to 2017, our company was paid biweekly with two different pay groups while our accounting system was based on monthly periods. The ability to customize the ADP's General Ledger Interface to automatically create a payroll journal entry with accruals dramatically increased efficiency and accuracy for our Finance department.

What needs improvement?

ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP.

For how long have I used the solution?

I have been using the newest upgraded platform since September 2016. However, I have been using ADP PayExpert and Workforce Now prior versions since 2012.

What do I think about the stability of the solution?

Two very small quirks came with the most recent upgrade, which I consider to be miniscule considering we went from version 2 all the way to version 12 in one jump. Firstly, the upgrade has a new section for "Employees Not Paid by ADP" and erroneously added a second position for many employees that changes the process to terminate them if need be. Secondly, there were several issues with custom reporting that needed to be corrected by Technical Support based on the new field names ADP created.

What do I think about the scalability of the solution?

There were no scalability issues at all. I have been an ADP administrator for several different companies, both large and small, each with completely different needs and ADP WFN efficiently handles them all.

How is customer service and technical support?

Technical support is very good; diligent and 9/10 times, able to correct any issue in one phone call.

Which solutions did we use previously?

We did not previously use a different solution. ADP has always been our solution. However, the most recent upgrade was mandatory since version 2 was becoming obsolete and the platform is very different from the prior versions.

How was the initial setup?

I was not present during the initial setup.

What's my experience with pricing, setup cost, and licensing?

  • Offering packaged bundles at discounted rates.

Which other solutions did I evaluate?

Before choosing this product, we evaluated other options. We use Zenefits' free online HRIS system that came as part of the brokerage and, at one time, considered using their payroll module as well.

What other advice do I have?

It is hard to go wrong with choosing ADP as a solution for nearly any company. Just be sure to understand all of ADP's products and offerings before making a choice since there are so many, and ADP offers discount pricing for bundling products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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