Being able to centralize the wireless environment using virtual machines and having all AP management in the same place (our data centers). This is very big because now we don't have to manage multiple devices out in the field. Costs also go down because now you don't have to worry about maintenance on those controllers.
Improvements to My Organization
Instead of having 100 controllers scattered around through the organization, the entire system can be managed through a few VMs at a centralized location.
Room for Improvement
Additional features other vendors have might be useful as well as an MDM integration.
Use of Solution
No, deployment was very simple to additional sites once the main system (VM) is up and running.
No issues were encountered on my end.
I believe as we kept adding more and more locations to the system, we began to “outgrow” the recommended resources, but since management is VM based, resources (memory, CPUs) were easily bumped up. New recommendations on their end appear to also have changed according to our experience.
Customer Service and Technical Support
Excellent. The customer service teams are very responsive and don't mind dropping by the office for meetings if needed. Technical Support
Engineers who assisted us with the setup and the various random questions we threw at them for various scenarios over the years were very attentive and knowledgeable.
No previous solution used
The initial set-up was fairly straightforward because of the instructions provided. We also had assistance from support engineers as well with best practice suggestions.
In-house engineer took care of the work with vendor suggestions, but mostly in-house.
To support scalability, ensure the product is used with a VM solution so resources can easily be added if needed.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 31 2014