ExtremeCloud IQ Review

A better UI is needed as it's more complex than other vendor's interfaces.


What is most valuable?

The possibility to use a web cloud interface to manage the customer's wireless network.

How has it helped my organization?

It allows you to provide a fast customer service. If a customer asks me to make a change on his wireless LAN I can modify it through cloud management. I don't need to connect to his network via a VPN.

What needs improvement?

A better user interface is needed as it's more complex than other vendor's interfaces.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

During my first project I asked my vendor to help me to implement some specific features of my customer's wireless LAN. If someone doesn't explain to you how the interface works, you can spend a lot of time working with it without obtaining a good result.

What do I think about the stability of the solution?

None encountered.

What do I think about the scalability of the solution?

I have never had a scalability issue yet.

How are customer service and technical support?

AeroHive provide very good technical support with user guides and technical documentation.

Which solution did I use previously and why did I switch?

Cisco and HP were used previously, and we decided to switch because we were attracted to AeroHive's cloud management.

How was the initial setup?

You have to know how the network works and how the interface works. If you follow a course you can create a wireless network in an hour or less.

What about the implementation team?

In-house, we design the network using a planning tool and we follow the entire project step by step.

Which other solutions did I evaluate?

We used to implement wireless networks using traditional Access Points when our vendor proposed this product to us. Therefore, we weren't interested in finding another solution.

What other advice do I have?

I would advise you to take a good course that is organised by an AeroHive vendor.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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