ExtremeCloud IQ Review

Stability could be improved but the multitude of features is valuable


What is most valuable?

  • Flexible Configuration
  • Multitude of features
  • Cloud Management

How has it helped my organization?

  • Rediced TCO
  • Simplified troubleshooting
  • Simplified network mangement

What needs improvement?

  • Stability
  • UI Layout

For how long have I used the solution?

One year (AP121)

What was my experience with deployment of the solution?

Yes, we had problems integrating it with Novell.

What do I think about the stability of the solution?

Yes, problems with user handovers and load balancing across multiple APs.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

No direct access to vendor tech support, but distributor support (Aero-IT) is 9/10.

Technical Support:

9/10

Which solution did I use previously and why did I switch?

Yes, we had standalone solutions and we switched because we needed more centralized management.

What about the implementation team?

We implemented in-house as we are a systems integrator company.

Which other solutions did I evaluate?

Yes, we also looked at Cisco, Meracki and Ruckus Wireless.

What other advice do I have?

Don't do it yourself, get a professional integration team.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are both a partner and a reseller
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