ExtremeCloud IQ Review

It enabled mobility and district-wide consistent performance.


What is most valuable?

It provides cloud-based management and superior resiliency.

How has it helped my organization?

It enabled mobility and district-wide consistent performance.

For how long have I used the solution?

We've used it for four years.

What was my experience with deployment of the solution?

The PoE switches we purchased were/are very difficult to configure.

What do I think about the stability of the solution?

We encountered no issues with stability.

What do I think about the scalability of the solution?

We had no issues with scalability and, in fact, enlarging the environment was extremely simple.

How are customer service and technical support?

Customer Service:

I haven't used it much, but it's great when I have.

Technical Support:

Top notch! The technicians manning the help desk are very knowledgeable and proficient. They offer great advice and help with best practices.

Which solution did I use previously and why did I switch?

We had a completely different way of doing wireless, so this was a "start from scratch" project. I evaluated a number of vendors and visited several peer sites before choosing a solution, though.

How was the initial setup?

As straightforward as you could expect from a complex project. Aerohive was the easiest portion of it too.

What about the implementation team?

The vendor is a reseller of Aerohive and would get a C or C+ from me. We cut loose very early from needing their support though, and that is to the credit of Aeorhive who gets an A+.

What was our ROI?

This is a school district, so N/A.

Which other solutions did I evaluate?

We evaluated Aruba, Rocket, Cisco, HP and one or two others.

What other advice do I have?

It has been a total success and well-received by our staff and students. If you need a wireless infrastructure, you cannot go wrong with Aerohive.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarit_user543477 (Inside Sales Territory Manager - New England at a tech vendor with 501-1,000 employees)
Vendor

Gary...Thank you for the great review. I love working at Aerohive and it makes me happy to see my customers taking time to share their viewpoint about Aerohive.

Michael