What is most valuable?
The integration with the spectrum analysis is a real time saver.
Being able to run multiple wireless adapters allows us to collect more data in different, more efficient ways.
Those features are valuable, as is the ability to generate reports out of it pretty quickly.
What needs improvement?
I'd really like to see integration with the cloud, being able to have a central repository for data. If I have multiple engineers working on a project simultaneously, it might be nice to have all of that automatically backed up into one comprehensive centrally managed project file online.
I would definitely like to see more ability to generate custom reports. The reports in there are great but don't always have the flexibility to allow me to bring in my own template and expedite our report writing process even further.
I'd also like to see if there’s a way to incorporate multiple adapters or even more types of wireless; maybe not just 802.11 but maybe an LTE survey or Bluetooth low-energy survey, multiple different wireless platforms. If it was in fact able to support a lot of other Wi-Fi services, that would be a great feature.
For how long have I used the solution?
I have been using it for six to seven years.
What do I think about the stability of the solution?
It has not been entirely stable. There have definitely been some bumps in the road. In the past, various releases have had their issues, including the 8.8 release. It definitely had some bugs. That was, as I understand it, a complete re-build of the platform: new dates and structure - moving from a flat file to more of a database file structure for the data. So far, in the latest release, version 9.0, which we've been on for about three and a half weeks, everything's been pretty peachy.
What do I think about the scalability of the solution?
I don't really have another alternative right now that I think is better. Scalability-wise, this is top of the line for the market at the moment.
How are customer service and technical support?
Overall, the majority of their support engineers are exceptional. Especially when it comes to being able to react or assist us on something that's extremely critical through an ongoing project for us. Any time that we have engineers in the field burning money, AirMagnet, Fluke, now NETSCOUT, have always had engineers that are willing to tackle an issue in real time.
Which solution did I use previously and why did I switch?
Our company has used AirMagnet exclusively since we launched about three years ago. Professionally, I used other products like Ekahau and Motorola Wireless LANPlanner.
We choose AirMagnet because we all agreed it was the best solution at the time. Then, a lot of our partner organizations required it as a standard, so we could all operate on the same page.
How was the initial setup?
Initial setup is pretty darn straightforward. I've run into some issues with licensing. During an upgrade, it periodically tends to lose its license, which is an extra step you have to go through to re-download and install that license over again.
What's my experience with pricing, setup cost, and licensing?
The more copies you can buy at once, the better deal you're going to get, which goes for just about any product out there.
What other advice do I have?
Find a way to standardize, especially the adapters and the hardware being used. I just find that having consistent results in data is comparative. If you are using this for an organization like ours, where we have multiple engineers all working together, having a standardized hardware platform makes a big difference.
It's as good as it gets, in my opinion right now, and nothing is ever perfect.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Sep 26 2016