AirMagnet Survey Review

It gives us hard evidence on how to determine where we need to place wireless access coverage.

What is most valuable?

We use the AirMagnet Survey tool to predetermine where we need to place wireless access points in our buildings and within construction areas.

It's been about three months since we've used it, and we just purchased an OptiView XG tablet from NetScout that has that installed on it. It's very pricey, but my boss gave me the money to buy one, so I was happy about that. It cost us about $36,000, but we were able to afford it, so life is good. But we have not used that tablet yet. We're still using an older version on our laptops, so we haven't made the switch internally. We're hoping to do that in the new year.

How has it helped my organization?

The product takes away the guessing. It gives us hard evidence on how to engineer and determine where we need to place wireless access coverage or points for optimal coverage. We use the tool to help us engineer our wireless network.

What needs improvement?

It's been working for us, so I'm good. It does everything we ask it to do.

For how long have I used the solution?

We've been using it for about five years.

What do I think about the stability of the solution?

Occasionally, it crashes or locks up. Every now and then, it just stops working and we reboot the system and then go again. It hasn't happened enough that we've opened a ticket on it.

How is customer service and technical support?

We have not used technical support. We just reboot our system and move on. I'd be more concerned if it happened frequently.

Which solutions did we use previously?

We have never used a different solution.

How was the initial setup?

It was straightforward and easy. The training piece is an ongoing issue, in that the software does have a lot of functions. Getting comfortable with all those functions has been time consuming. We only uswe the software maybe four or five times a year, so we just chalk it up to not using the software enough.

Which other solutions did I evaluate?

We evaluated Ekahau.

What other advice do I have?

I would definitely say that as far as implementing, get a demo, run it, and make sure it will work in your environment. Then, if you're comparing it with another product, do your homework and run your tests. But, we found for our needs, the AirMagnet Survey tool was the best product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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