Alemba vFire Review

Easy to use and the workflow is customizable


What is our primary use case?

The primary use of this solution is for IT service management and for ISO 20000.

We have an on-premises deployment.

What is most valuable?

The workflow is very good, as well as customizable.

This solution is easy to use.

What needs improvement?

The reporting needs to be improved.

For how long have I used the solution?

We have been using this solution for more than ten years.

What do I think about the stability of the solution?

This is a stable solution. We have had no crashes or glitches.

What do I think about the scalability of the solution?

We have approximately fifty people using this solution.

How are customer service and technical support?

The technical support for this solution is good and they are quick at responding.

Which solution did I use previously and why did I switch?

Prior to this solution, I used ManageEngine at my last job. The functionality in vFire is better.

What other advice do I have?

We are not using the latest version but we are planning to upgrade. We are looking forward to improvements in the reporting in the newest version.

This is a product that I recommend.

The only suggestion that I have for anybody who is implementing this solution is to buy the latest release because there are a lot of new features and enhancements.

I would rate this solution an eight out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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