Alert Logic Review

The installation and configuration were slick. However, this product needs to mature more.


What is our primary use case?

We use it to be able to review logs and the overall system help and learn on anything that we need to handle.

How has it helped my organization?

Our organization's issue is that we implemented it and kicked the tires, but we never put an administrator behind it to own it and do a whole lot for it. There were a couple of select cases that we found and acted on those alerts. However, for the most part, it's just a climbing number of alerts with nobody touching them.

We needed a better plan for implantation. If we put something out there, we have to have people lined up to look at it and admin it, then reap the benefits of everything it's telling us to act on it. If you're not doing this, you have good intentions, but you fell short.

What is most valuable?

We receive infrastructure security warnings from it. So, we know what is going on and what needs to be addressed, e.g., things that we didn't have somebody looking for. It shows us these automatically, using things like automated scanning.

What needs improvement?

This product needs to mature more. While it is a good product, there are some areas where it needs work. If this is a cloud service, I shouldn't have to tell them how to develop analytics to tell me this is what is going on. They should be able to do it. Over time, their own system should be able to identify, "This is something that is a continuous thing with a particular user or company." Or, I should be able to click on it being able to "ignore" it, dropping it completely. It should be smarter than what it is, and it is not.

For how long have I used the solution?

One to three years.

How was the initial setup?

It implemented pretty quickly. 

We have everything you need. It would typically take a lot other solutions weeks to set up. This set up within fifteen minutes, which is pretty slick, and it has a lot of different interfaces.

The installation and configuration were slick. After installing in 20 to 30 minutes, you can start provisioning access, so people can take a look.

What's my experience with pricing, setup cost, and licensing?

I was not involved in the pricing and licensing.

Which other solutions did I evaluate?

Other solutions that we evaluated were Datadog and LogRhythm, but it is not an apples to apples comparison.

Alert Logic was not my choice. I implemented it, and said, "Here you go guys. Kick the tires."

What other advice do I have?

We only use the AWS version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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