What is most valuable?
I liked the ability to auto calculate RTO has between applications.
How has it helped my organization?
We had a manual process to study application dependencies, reconciling changes, recovery gaps etc. The tool helped us automate all of it.
What needs improvement?
The tool is clearly not very intuitive. I had to train almost 500 application managers on it, and this was a common issue raised by most.
For how long have I used the solution?
3 years. My personal experience with the product was good, primarily because of the support team's responsiveness.
What was my experience with deployment of the solution?
Training related, as mentioned previously.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Customer Service: 10/10Technical Support: 10/10
Which solution did I use previously and why did I switch?
We were using excel and SharePoint. Not much of a 'solution'.
What about the implementation team?
What other advice do I have?
Its a fine product, but only after you're used to it.
Find out what your peers are saying about Software AG, Planview, ServiceNow and others in Project Portfolio Management. Updated: March 2021.
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