alfabet planningIT Review

Its a fine product, but only after you're used to it.


What is most valuable?

I liked the ability to auto calculate RTO has between applications.

How has it helped my organization?

We had a manual process to study application dependencies, reconciling changes, recovery gaps etc. The tool helped us automate all of it.

What needs improvement?

The tool is clearly not very intuitive. I had to train almost 500 application managers on it, and this was a common issue raised by most.

For how long have I used the solution?

3 years. My personal experience with the product was good, primarily because of the support team's responsiveness.

What was my experience with deployment of the solution?

Training related, as mentioned previously.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service: 10/10Technical Support: 10/10

Which solution did I use previously and why did I switch?

We were using excel and SharePoint. Not much of a 'solution'.

What about the implementation team?

In-house

What other advice do I have?

Its a fine product, but only after you're used to it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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