I liked the ability to auto calculate RTO has between applications.
Improvements to My Organization
We had a manual process to study application dependencies, reconciling changes, recovery gaps etc. The tool helped us automate all of it.
Room for Improvement
The tool is clearly not very intuitive. I had to train almost 500 application managers on it, and this was a common issue raised by most.
Use of Solution
3 years. My personal experience with the product was good, primarily because of the support team's responsiveness.
Training related, as mentioned previously.
Customer Service and Technical Support
Customer Service: 10/10Technical Support: 10/10
We were using excel and SharePoint. Not much of a 'solution'.
Its a fine product, but only after you're used to it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 04 2014